Home 2018-06-28T17:13:29+00:00

The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Use the SPIN method to enact change.

      July 9 – 

    At its core, workforce management is about using math to enact change, right?  It has been my experience that the answer is no – not entirely at least.  While the math may indeed be proof of a problem that needs addressing, that alone will never allow you to fix it.  Some members …

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