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The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Create a WFM intern program.

    August 13 –

    Establishing an intern program in your center can be very beneficial.  For WFM, there will be a training investment; but if you have to the capacity to support the training, the gains are well worth the effort.

    • It will give employees in the center an opportunity to “learn” about the mysteries of WFM …

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