Company: Sage
Call Center Operations Analyst
Location:
Sage is a world-leading supplier of accounting and business management software to small and midsized businesses. Our purpose is to help our customers run their businesses more effectively – helping them gain greater insight into their business activities and providing them with lasting benefits by automating their business processes. Our applications cover a wide range of business requirements, including accounting, customer relationship management, contact management, human resources, warehouse management, and specialized products for specific industries. We are currently hiring for a Call Center Operations Analyst. You will provide operational support for Call Center technology functions including Sales, Marketing, and Support. You will also administer Workforce Planning technology and processes to optimize the quality and efficiency of sales and service delivery. This positoin will recommend and implement operational improvements as well as ensure adherence to operational practices and procedures. You will provides operational input into strategic planning for future growth opportunities. Responsible for operations of the ACD, forecasting and scheduling systems, as well as reporting functions and system maintenance. This position will valuate and implement new tools and technologies. Responsibilities
Requirements
https://careers-sage.icims.com/jobs/7022/job?mode=job&iis=Internet/Job+Board&iisn=SWPP |