Web Seminars from The Call Center School
90-minute seminars @ $300 each* |
Fall
2008 |
Winter
2009 |
Spring
2009 |
| Data Collection and Analysis: Getting Off to the Right Start |
Sept 5 |
Jan 30 |
May 8 |
| Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
Sept 12 |
Feb 6 |
May 15 |
| Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
Sept 19 |
Feb 13 |
May 22 |
| Scheduling Principles and Problems: Solutions to Scheduling Challenges |
Sept 26 |
Feb 27 |
May
29 |
| Managing Daily Service Levels: An Intra-Day Guide to Managing Staff and Service |
Oct 3 |
Mar 6 |
June
5 |
| Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
Oct 10 |
Mar 13 |
June 12 |
| Skill-Based Routing Complexities: Traditional and Multi-Channel |
Oct 31 |
Mar 20 |
June 19 |
| Performing a Workforce Management Audit
| |
Mar 27 |
June 26 |
| Attendance and Adherence: Getting and Keeping Bodies in Seats |
Oct 24 |
Apr 3 |
July 10 |
