The Society of Workforce Planning Professionals - SWPP The Society of Workforce Planning Professionals - SWPP
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It's 9 a.m. on Monday morning. Twenty staff members have called in sick. There are hundreds of emails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they?

You're not alone! There are people all over the world dealing with the same issues you are. But how do you connect with them?

Join the Society of Workforce Planning Professionals (SWPP) and become a part of an organization designed specifically to facilitate education and networking among workforce planners and managers.

SWPP provides its membership with a variety of benefits, including quarterly newsletters, regional networking meetings, online forums, an annual conference, a professional certification and more.

So don't wait another minute - get connected by joining SWPP.

ICCM
Customer Feedback Week
ContactCenterWorld
CRM XChange

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Introducing the Quality Assurance & Training Connection!

Check out the new membership association designed specifically for quality assurance and training professionals in the call center. Click here to visit the new association website and see what exciting information is waiting for you there!

Congratulations to Adelina Petrov of International Cruise & Excursions (ICE), who was named 2008 Workforce Management Professional of the Year.

Click here to read more about Adelina and the other finalists for this prestigious award.

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Tip of the Week

6/30/2008

Beware of averages when evaluating performance – they are dangerous!

For an industry obsessed with averages, often we don’t examine statistics with enough critical analysis or even think about what’s implied by them. Averages are tricky, particularly in small sample sizes. We are way too reflexive and simplistic in the way that we look at averages.

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Click here for more information about becoming a Certified Workforce Planning Professional!

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Call Center Staffing - The Complete Practical Guide to Workforce Management
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The Call Center School

Mark your calendar for the
2008 SWPP Annual Conference

March 26-28, 2008.
Opryland Hotel
Nashville Tennessee
Click here for more information.

Workforce Professionals




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