It's 9 a.m. on Monday morning. Twenty staff members have called in sick. There are hundreds of emails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they? You're not alone! There are people all over the world dealing with the same issues you are. But how do you connect with them? Join the Society of Workforce Planning Professionals (SWPP) and become a part of an organization designed specifically to facilitate education and networking among workforce planners and managers. SWPP provides its membership with a variety of benefits, including quarterly newsletters, regional networking meetings, online forums, an annual conference, a professional certification and more. So don't wait another minute - get connected by joining SWPP. Introducing the Quality Assurance & Training Connection! Check out the new membership association designed specifically for quality assurance and training professionals in the call center. Click here to visit the new association website and see what exciting information is waiting for you there! Congratulations to Robert Dobson of InterContinental Hotels Group, who was named 2012 Workforce Management Professional of the Year. Click here to read more about Robert and the other finalists for the Workforce Management Professional of the Year award. Congratulations to the winners in the 2011 SWPP Techniques & Turnarounds Contest! Grand Prize Winner Best Efficiency and Savings Turnaround Blue Cross Blue Shield of Massachusetts Best Agent Satisfaction Turnaround LoyaltyOne – Airmiles Reward Program Best All Round Workforce Turnaround Computershare Click here to read more about the fabulous results in each of these organizations! Stay tuned for more information about the 2012 contest coming soon!

Search this site powered by FreeFind

Tip of the Week May 21 Are you using surveys to improve the service you provide? Surveys can be great tools toward improving the service you offer your internal customers and/or identifying areas of opportunity within your organization.  They can be easily created on one of the many websites out there (such as surverymonkey.com) many of which are free for basic use.  The results can be anonymous, making responses more prevalent and authentic. .     more... Click here for more information about becoming a Certified Workforce Planning Professional! A new book from SWPP!

Platinum Sponsors of SWPP

Mark your calendar for the 2013 SWPP Annual Conference Tues.-Thurs., April 9-11, 2013 Opryland Hotel Nashville Tennessee Click here for more information.

SWPP on Facebook®