JOB BOARD

Posted On: 8-23-2021 Position Title: Intra-day Workforce Management Analyst Job Location: Jacksonville, FL & Charlotte, NC & Lewisville, TX Contact Information: Kristina Kongmany (Kristina.Kongmany@Ally.com) Company Name: Ally   Job Description: Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are […]

Posted On: 8-23-2021 Position Title: Contact Center Optimization – Performance Advisor Job Location: Fully Remote Apply:  https://jobs.cvshealth.com/job/13536488/workforce-performance-manager-fully-remote/ Company Name: CVS Health Hiring Manager: Brian C. Lee (Brian.Lee2@CVSHealth.com)   Position Summary : This Advisor will have up to two Senior Consultant positions reporting to them & will perform KPI financial analysis and system administration for multiple areas of the Coram Contact Center business units. As part of the everyday activities, the Advisor will review performance data […]

Posted On: 8-26-2021 Position Title: Administrator, Contact Center Operations Job Location: Nashville, TN Apply Online: https://BMI.applicantstack.com/x/apply/a2wnzfbxfx2k   POSITION SUMMARY: Responsible for the daily administration of the contact center technology, planning and implementing call center and workforce strategies and improving systems and processes. FUNCTIONS OF THE JOB: Administers a blended call environment; including, but not limited to, creating outbound call campaigns, monitoring system performance, user set-ups, creating / modifying IVR’s, and providing technical support to agents […]

Posted On: 8-09-2021 Position Title: Sr Data Analyst Job Location: Memphis, TN Apply Online: https://alsacstjude.wd1.myworkdayjobs.com/en-US/careersalsacstjude/job/Crosstown—Memphis/Data-Analyst—Workforce-Planning—Analytics_R0004915?sc_icid=alsac-jobs-hero-btn-jobs Job Profile Description: Responsible for the forecasting, resource planning, scheduling, and reporting of the agent resources and customer interactions. Leverages cross-divisional relationships and coordinates with Enterprise Operations – Mass Marketed Programs team and Direct Marketing Team. Conducts and provides analytical guidance to meet business needs. Responsible for compiling, summarizing, analyzing and reporting information for developing and modifying Enterprise Contact Center […]

Posted On: 8-06-2021 Position Title: WFO Consultant Job Location: Remote Apply: Send resume to -hello@calldesignna.com WFO Consultant In this role you will be responsible for delivering WFO training and consulting for both new and existing customers of Call Design at one end of the spectrum to consulting with customers around industry best WFO practices at the other. Key duties and deliverables: Prepare, research and deliver WFO training (product and generic) in a classroom format. Deliver […]

Posted On: 08-02-2021 Position Title: Manager, Workforce Manager Job Location: Jacksonville, FL & Charlotte, NC Contact Information: Kristina Kongmany (Kristina.Kongmany@Ally.com) Company Name: Ally Job Description: Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are all important to them. Our […]

Posted On: 7-27-2021 Position Title: Product Manager/WFM (Omnichannel Cloud Communications Platform) Job Location: San Francisco, CA Apply: michael.mccloskey@brightpattern.com Bright Pattern a leading provider of AI-powered cloud contact center software has a pivotal opening in our product management team.  Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the […]

Posted On: 07-26-2021 Position Title: Quality Assurance & Training Coordinator Job Location: Independence, OH Apply Online: https://www.applitrack.com/esccc/onlineapp/default.aspx?all=1 Summary Monitors program compliance, conducts program audits, generates reports, monitors and addresses the provider troubleshooting and transfer email accounts, and provides support, training and technical assistance for Central Intake and Referral staff and subcontractors.   Level of Work Work is diverse with multiple duties that require the application of a variety of procedures, and policies. Directly interprets, adapts […]

Posted On: 7-26-2021 Position Title: Sr. Account Executive (Direct Sales) Job Location: Remote, Dallas-Fort Worth area preferred Apply: Please email your resume to Gonos@CommuntiiyWFM.com Join the premier team at CommunityWFM as a Sr. Account Executive (Direct Sales). CommunityWFM is seeking a highly motivated, talented, and experienced Sr. Account Executive to drive new revenue opportunities. This person will be responsible for building a direct sales pipeline and will have the acumen to guide prospects throughout all […]

Posted On: 7-26-2021 Position Title: Life Customer Contact Specialist Job Location: Remote Apply: Contact Chad Andree at candree@sfgmembers.com This person will communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs. Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions. Essential Functions: Responsible for front line/customer facing in responding to inbound calls by providing support to agents, […]