Workforce Management News

June 25, 2010	ICMI Announces the 2010 Global Call Center of the Year Award Winners
June 24, 2010	ICMI Unveils the Customer Management Operation Standards Program
June 24, 2010	ICMI Attracts Nearly 800 Contact Center Professionals to ACCE 2010 Conference & Expo in New Orleans
June 23, 2010	ICMI Releases its 2010 ICMI Contact Center Workforce Management Report
June 14, 2010	ICMI Announces the Top 50 Call Center for Customer Service Program
April 1, 2010	Angela Thomas of FedEx Named 2010 Workforce Management Professional of the Year
March 30, 2010	SWPP Announces Finalists for 2010 Workforce Management Professional of the Year Award
March 19, 2010	Verint Witness Actionable Solutions Extends Enterprise Workforce Management Leadership with Enhancements to Impact 360 Contact Center and Back-Office Software
January 28, 2010	InVision Software Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
January 20, 2010	Pipkins Celebrates Twenty Seven Years of Excellence
January 11, 2010	Verint Witness Actionable Solutions' Workforce Optimization Software Gains Certified Status with Avaya Aura™
December 14, 2009	Dependable HomeTech Optimizes Workforce Management with InVision Software On Demand
November 5, 2009	ING Australia Implementing Enterprise Workforce Optimization Suite from Verint Witness Actionable Solutions
October 15, 2009	Latest Magic Quadrant for Contact Center Workforce Optimization Recognizes Verint Systems in “Leaders Quadrant”
September 15, 2009	PELORUS Group Names Aspect as the Leader in the Global Workforce Management Market
September 1, 2009	Aspect Leads North American Workforce Management Market According to Frost & Sullivan

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