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Workforce Management News

May 11, 2012

Knowlagent survey finds workforce managers challenged by balancing service levels with off-phone activities

April 23, 2012

ShoreTel now integrated with Community Workforce Management Solution

April 9, 2012

SWPP Announces Winners in the 2011 Techniques and Turnarounds Contest

April 5, 2012

Robert Dobson Named 2012 Workforce Management Professional of the Year

March 5, 2012

2012 WFM Professional of the Year Finalists

January 30, 2012

Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project

January 17, 2012

Pipkins Participates in 2012 Call Center Events

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