Workforce Management News May 11, 2012 Knowlagent survey finds workforce managers challenged by balancing service levels with off-phone activities April 23, 2012 ShoreTel now integrated with Community Workforce Management Solution April 9, 2012 SWPP Announces Winners in the 2011 Techniques and Turnarounds Contest April 5, 2012 Robert Dobson Named 2012 Workforce Management Professional of the Year March 5, 2012 2012 WFM Professional of the Year Finalists January 30, 2012 Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project January 17, 2012 Pipkins Participates in 2012 Call Center Events 2012   2011   2010   2009   2008   2006-2007   2005   2004-2002

Copyright ©2002-2011 Society of Workforce Planning Professionals. All rights reserved.
Site design by MADdesign