Autonomy and WFMSG partner to integrate first-class workforce management into Autonomy Qfiniti platform
PALO ALTO, Calif., July 23, 2013 – HP Autonomy today announced it has partnered with the Workforce Management Software Group, Inc., (WFMSG), developer and provider of the Community workforce management solution, to help HP Autonomy Qfiniti customers improve contact center efficiency and performance and lower overall staffing costs.
WFMSG’s Community solution enables organizations to improve efficiency, increase employee productivity and control the expenses associated with staffing in the contact center. By integrating these capabilities into HP Autonomy Qfiniti, users can conduct multi-skilled forecasting and scheduling optimization, and better manage the dynamics of fluid customer and agent behaviors, such as spikes in call volume and schedule exceptions.
“We’re thrilled to contribute to HP Autonomy’s solution set,” said Daryl A. Gonos, chief executive officer, Workforce Management Software Group. “The tightly integrated technologies will better enable contact centers to streamline and execute their workforce management strategy and create an agile workforce that readily responds to customer demand.”
Autonomy Qfiniti offers a single, intelligent platform for multichannel contact centers, which enables organizations to deliver high quality, consistent and effective customer service and engagement. Autonomy Qfiniti is part of the HP Autonomy Marketing Optimization Suite, a modular and cloud-based offering that allows marketers to understand, attract, engage and convert customers in real time. The HP Autonomy Marketing Optimization Suite includes solutions for web experience management, rich media management, website optimization, social media analytics and contact center management, and allows marketers to follow the full customer journey through multiple touch points on a single platform.
“WFMSG’s technology provides a significant addition to the Qfiniti platform, strengthening our position in the field of workforce optimization,” said Rafiq Mohammadi, general manager, marketing optimization, HP Autonomy. “Our users can take command of their customer interactions with an end-to-end solution which connects seamlessly to the wider HP Autonomy portfolio.”
More information about Autonomy Qfiniti is available at http://www.autonomy.com/qfiniti.
WFMSG was founded in 2005 by a team of industry-leading workforce management experts and brings an innovative and powerful new approach to the workforce management market.
About HP Autonomy
HP Autonomy is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text, and web pages, etc. Autonomy’s powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a powerful tool for companies seeking to get the most out of their data. Autonomy’s product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management, and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization, contact center and rich media management.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.
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