I N S I D E

Remote Agents as a Call
Center Staffing Solution

So Do Remote Agent Programs Really Work?

WFM Survey Results

WFM Spring Survey

Scheduling Principles
& Problems

Our Old Assumptions
Don’t Hold

Success Story

The Call Center School
Announces WFM Training
Curriculum Available
via E-Learning Programs

Ask the Workforce Wizard

Industry News

Events Calendar

Our Sponsors

Join SWPP

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Visit our Website at
www.swpp.org

events
 
 

Tradeshows/Conferences/SWPP Meets:

Event Date Location City

Call Center Week

June 22-26

Flamingo Hotel

Las Vegas, NV

Annual Call Center Exhibition (ACCE)

September 15-17

Hotel InterContinental

Dallas, TX
Quality Assurance & Training Connection
(QATC) Annual Conference
October 1-3 Opryland Hotel Nashville, TN

Education:

Title Date
Location
Presented By
Workforce Management 1-2-3
Classroom Seminar
September 9-10
Seattle, WA
The Call Center School
Workforce Management 1-2-3
Classroom Seminar
November 11-12
Atlanta, GA
The Call Center School

Workforce Management Web Series
90-minute web seminar

Visit www.thecallcenterschool.com for specific dates and times

Sept. 5-Oct. 31   10:00 CT

Quality Assurance & Training Connection (QATC)

Annual Conference

Oct. 1-3, 2008

Opryland Hotel
Nashville, Tennessee

www.qatc.org

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