Workforce Management Scheduling Supervisor – Pleasant Prairie, WI – Uline

Posted On: 10-28-2017
Position Title: Workforce Management Scheduling Supervisor
Job Location: Pleasant Prairie, WI
Contact: evelina.matveyev@uline.com.

Workforce Management Scheduling Supervisor

Uline seeks a Workforce Management Scheduling Supervisor at its Corporate Headquarters in Pleasant Prairie, WI.

POSITION RESPONSIBILITIES

  • Manage daily RTA / scheduling operations.
  • Assist in setting and monitoring performance standards.
  • Partner with WFM analyst and forecasters to meet necessary staffing requirements.
  • Act as point-of-contact for all branch scheduling concerns and larger events.
  • Review daily and weekly reports. Recommend productivity and efficiency improvements.
  • Implement new procedures and technology for the WFM team.
  • Serve as system expert for NICE WFM software.
  • Oversee training and onboarding of WFM team members.
  • Audit department staff and processes.
  • Provide daily phone support for call center.

MINIMUM REQUIREMENTS

  • High school diploma or equivalent. Bachelor’s degree preferred.
  • 3+ years management experience.
  • 3+ years of NICE WFM or equivalent scheduling software experience.
  • Desire to participant in an active, hands-on work environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
2017-10-31T12:30:41+00:00