Events Calendar

Conferences and Meetings

More information available at

Title Date Location
Call and Contact Center Expo April 26-27 Las Vegas Convention Center, Las Vegas, NV
SWPP Annual Conference May 15-17 Omni Nashville Hotel, Nashville, TN
NICE Interactions June 5-7 New York, New York
Verint Engage June 12-15 Bellagio Resort & Casino, Las Vegas, NV
Customer Contact Week June 19-22 Caesars Forum, Las Vegas, NV

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.

Title Date Time
Recession Proof Your Contact Center Wednesday, March 29 11:00 CT
Essentials of Staffing Wednesday, April 19 1:00 CT
How is your Capacity Plan Holding Up? Tuesday, May 2 10:00 CT
Managing More Than Just Your Workforce: Your Boss
is Managing You, But Are You Managing Your Boss?
Wednesday, May 3 12:00 CT
Staffing Tradeoffs Wednesday, May 10 1:00 CT
Scheduling Strategies Wednesday, June 21 1:00 CT
Managing Schedule Adherence Wednesday, July 19 1:00 CT
Fixing Agent Attrition Wednesday, July 26 11:00 CT
Managing Daily Service Wednesday, August 23 1:00 CT
Signs of WFM Success Wednesday, September 20 1:00 CT
Setting Strategic Goals Wednesday, October 18 1:00 CT