Events Calendar
Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
| Title | Date | Location |
| Call and Contact Center Expo | April 26-27 | Las Vegas Convention Center, Las Vegas, NV |
| SWPP Annual Conference | May 15-17 | Omni Nashville Hotel, Nashville, TN |
| NICE Interactions | June 5-7 | New York, New York |
| Verint Engage | June 12-15 | Bellagio Resort & Casino, Las Vegas, NV |
| Customer Contact Week | June 19-22 | Caesars Forum, Las Vegas, NV |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
| Title | Date | Time |
| Recession Proof Your Contact Center | Wednesday, March 29 | 11:00 CT |
| Essentials of Staffing | Wednesday, April 19 | 1:00 CT |
| How is your Capacity Plan Holding Up? | Tuesday, May 2 | 10:00 CT |
| Managing More Than Just Your Workforce: Your Boss is Managing You, But Are You Managing Your Boss? |
Wednesday, May 3 | 12:00 CT |
| Staffing Tradeoffs | Wednesday, May 10 | 1:00 CT |
| Scheduling Strategies | Wednesday, June 21 | 1:00 CT |
| Managing Schedule Adherence | Wednesday, July 19 | 1:00 CT |
| Fixing Agent Attrition | Wednesday, July 26 | 11:00 CT |
| Managing Daily Service | Wednesday, August 23 | 1:00 CT |
| Signs of WFM Success | Wednesday, September 20 | 1:00 CT |
| Setting Strategic Goals | Wednesday, October 18 | 1:00 CT |