2024 Fundamentals of WFM Web Seminar Series for SWPP Members
| DATE | SEMINAR TITLE |
|---|---|
| February 21 | Preparing to Forecast: Decisions and Data for the Planning Process |
| March 20 | Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals |
| April 17 | Essentials of Staffing: Models and Calculations for Contact Center Staff |
| May 15 | Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost |
| June 19 | Scheduling Strategies: Definitions and Decisions for Successful Schedules |
| July 17 | Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track |
| September 11 | Signs of Success: Metrics and Measures of WFM Performance |
| October 16 | Setting Strategic Goals for Workforce Management |
| November 20 | Managing Schedule Adherence: Creating an In-Place and On-Time Culture |
Click here for more information or to register for the web seminars.