The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

Tip of the Week

  • Tips for managing the uncertainty of WFM.
    August 28 –

    As WFM professionals, we have to work with the uncertainty of planning for the future, and this means we have to learn to be adaptable, flexible, and demonstrate problem solving skills. We really do not always have the data at our disposal, or if we have it, it may not even be presented …

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