Posted On: 10-26-2018
Position Title: Analytics Consultant 2
Job Location: Minneapolis, MN
Apply Online: and search for Job Opening ID #5435462

Job Description

Roles and Responsibilities:

  • The Analytics Consultant owns the End to End of Call Center forecasting and capacity planning process across multiple business lines. He/she is responsible for making ongoing staffing and hiring recommendations to optimize staffing while meeting SLA goals.
  • Ensure the timeliness and accuracy of the monthly long term staff planning process outlook (up to 9 quarters) as well as the accuracy of the short term forecasts down to a half hour interval level for upcoming 8-12 weeks.
  • Be adept at statistical modeling, working with and updating excel based staffing models, perform regression testing and identifying staffing impacts due to forthcoming initiatives and incorporate into staffing models.
  • Monitors and manages staffing levels based on daily and half-hourly forecasting data, performs analysis and adjusts go-forward forecasts.

Required Qualifications

  • 4+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 2+ years of reporting experience, analytics experience, or a combination of both

Desired Qualifications

  • Ability to effectively partner and influence at the executive level
  • Ability to influence across all organizational levels, particularly senior management
  • Ability to perform statistical and performance analytics
  • Ability to present reports to and interact with senior leaders
  • Ability to present results of analyses and recommendations to senior leaders
  • Ability to quickly establish credibility to build and maintain effective working relationships
  • Advanced Microsoft Office (Word, Excel, and Outlook) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of call center: operations in the financial services industry
  • Knowledge and understanding of scheduling or work force management software
  • Knowledge and understanding of statistical analysis
  • Knowledge and understanding of workforce management planning and execution
  • Strong analytical skills with high attention to detail and accuracy
  • Strong organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills

For full job description and to apply, visit and search for Job Opening ID #5435462 or contact Krista Skeie @