New Dates in August!

2020 SWPP Annual Conference

The Summit for Workforce Management Excellence: Standards and Strategies for Call Center Staffing
Wednesday-Friday, August 19-21, 2020
Omni Nashville Hotel, Nashville, TN


After much discussion over the last few days, we have made the difficult decision to postpone the 2020 SWPP Annual Conference.  It has become clear that for a large majority of the workforce management community, the travel restrictions and uncertainty was going to keep us from proceeding with the original dates at the end of the month.
Knowing how important the SWPP Annual Conference is for the workforce management community, we are pleased to announce that the event has been rescheduled and will now take place on Wednesday-Friday, August 19-21 at the Omni Nashville Hotel.  

Click here for FAQS about the conference date change.


Please join us for the 2020 SWPP Annual Conference, The Summit for Workforce Management Excellence, which is set for Wednesday-Friday, August 19-21, 2020 at the Omni Nashville Hotel in Nashville, Tennessee.

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Learn from industry experts and your peers in over 90 different sessions during this exciting event.

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. As an attendee at the SWPP Annual Conference, you will:

  • Learn about industry trends and hot topics from the experts.
  • Improve your workforce management skills.
  • Make important contacts and network with your peers.
  • See the latest technology available to you.
  • Have a great time!

You don’t want to miss this exciting event, so make your plans to attend now.  Register before January 31, 2020 to receive the Early Bird discount!

Click here to register for the 2020 SWPP Annual Conference!

Click here to view the original 2020 SWPP Annual Conference brochure.

Need some help getting approval to attend the conference?  Use our sample conference funding request document.

Questions?   Click here for Frequently Asked Questions.