The power of fundamentals.
January 13 - In the high-pace world of technology and [...]
About sitemanager
This author has not yet filled in any details.So far sitemanager has created 2011 blog entries.
More on validation
January 6 - In a SWPP Tip of the Week [...]
Leveraging Machine Learning for smarter workforce management.
December 30 - Machine Learning (ML) is here, and changing [...]
Prepare for the digital CX future with long-term planning.
December 23 - From digital demands to new agent skill [...]
A week of gratitude in workforce management.
December 16 - Let’s shift our focus from the usual [...]
Unlocking the Power of PDP Data.
December 9 - When was the last time you dove [...]
Assess the productivity impact of different work settings.
December 2 - 98% of workers want to work remotely [...]
Validate and verify your forecast accuracy.
November 25 - We all spend time gathering history and [...]
Blending chats with other contacts.
November 18 - We are always trying to make our [...]
The Workforce Optimization Symphony: WFM, Quality, & Training in Harmony.
November 11 - Imagine a contact center orchestra. WFM sets the [...]
