WFM Planning Manager – New York – ttec
Posted On: 10-01-2023 Position Title: WFM Planning Manager Job Location: [...]
About sitemanager
This author has not yet filled in any details.So far sitemanager has created 1936 blog entries.
Finding resources to help you develop as a leader.
September 25 - Senior leaders — especially those new to [...]
Workforce Manager – Malta, NY – ttec
Posted On: 09-25-2023 Position Title: Workforce Manager Job Location: Malta, [...]
Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition
Solution’s 80% accuracy rate expected to reach 90% in 2024 [...]
Have your WFM team find new features in your systems.
September 18 - Today’s call center systems including ACDs, WFM, [...]
Showing agents performance data leads to improvements.
September 11 - It was really fun presenting at our [...]
How AI impacts workforce management tools.
September 4 - The prospect of bringing AI into your [...]
Tips for managing the uncertainty of WFM.
August 28 - As WFM professionals, we have to work [...]
Natterbox and Playvox Join Forces to Simplify Sales & Contact Center Workforce Management
Global leaders in contact center solutions team up to deliver [...]
Implement a WFM mentorship program.
August 21 - We as WFM have mastered the art [...]