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Workforce Management Professional of the Year Nomination

Workforce Management Professional of the Year Nomination

Complete this form to nominate colleagues for SWPP Professional Awards

  • Call Center Overview

  • Individual Overview of Nominee

  • In submitting this application, you may either respond to each of the questions below to provide information about a specific project to provide the content needed for judging, or alternatively, you may respond with a narrative or “story” about the nominee and their accomplishments. This narrative should address the items listed below, but can be presented in a “story” format.

    1. Describe the process or scenario that was targeted for performance improvement in your center. What processes/methods were used to manage the workforce planning and management function and what were the opportunities for improvement?
    2. What processes or methods were implemented by the nominee to improve performance?
    3. What were the measurable results?
    4. How did the nominee’s work contribute to the overall goals of the call center and/or the organization?
    5. What were the measurable monetary benefits of the work? What were the other benefits of the project?
    6. How are the results being sustained over time?
WFM Professional of the Year Award

SWPP sponsors the Workforce Management Professional of the Year award, which recognizes a workforce management professional who has shown outstanding leadership in the industry.

Winners of this prestigious award include:
2004 – Annick Duffy
2005 – Sandra McFatridge
2006 – Jennifer Behrens
2007 – Kim Henderson
2008 – Adelina Petrov
2009 – Drex Fitzwater
2010 – Angela Thomas
2011 – Matt Pitts
2012 – Robert Dobson
2013 – Christina Bell
2014 – Kirwyn Adderley
2015 – Denise Kapalko
2016 – Tony Graczyk
2017 – Rita Davis
2018 – John Campbell
2019 – Scott Boyd
2020 – Sharon Jones
2021 – Anton Nithianandarajah
2022 – Jessie Cessna
2023 – Brandon Emms
2024 - Elias Saykali
2025 - Cooper Taylor

Do you know someone who understands the importance of staffing in the call center, and also understands that workforce management is as much an "art" as it is a "science?" Is there someone in your center that you feel deserves to be recognized for his or her achievement in the workforce management area? If so, then you can nominate that person for the SWPP Workforce Management Professional of the Year award.

The SWPP Board of Advisors review the nominations and select five finalists for the award. The Board then chooses the Workforce Management Professional of the Year from those five finalists. The Workforce Management Professional of the Year award winner is announced at the SWPP Annual Conference.

The five finalists are recognized at the SWPP Annual Conference, and receive a discount to the Conference. The Workforce Management Professional of the Year receives an award at the Conference, and is featured in an article in the SWPP newsletter, On Target, along with an industry press release. The winner also receives a free Annual Conference pass.

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