Posted On: 10-1-2020
Position Title: Bilingual Consultant
Job Location: Cape Coral, Florida
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We are looking for a qualified candidate to fill our consultant position.  Our consultants provide custom engagements using process and data analysis to help clients drive performance and efficiency. Engagements can include evaluation, staff augmentation, training, and additional services relating to human operations.

Our consultants love their job for the following reasons:

  • Constantly learning new industry best practices
  • Challenging and rewarding work environment
  • Work within their passion areas
  • Build processes from the ground up for Fortune 500 companies

Role Responsibilities

  • Process analysis
  • Data analysis
  • Performance root cause identification
  • Create customized, engaging, and insightful content for clients
  • Implement initiatives
  • Communicate with client executives
  • Ability to use data to tell a story
  • Collaborate with other consultants to provide the best client outcomes
  • Complete deliverables on-time and communicate results to client


  • Bilingual (English/Spanish) required
  • Minimum of 5 years of Business Process Outsourcing or contact center experience required
  • Strong communication skills
  • Strong analytical skills
  • Strong Excel skills (experience using pivot tables, formulas, etc.)
  • Extensive PowerPoint experience
  • Knowledge of Microsoft Office products
  • Positive attitude
  • Self-motivated
  • Attention to detail
  • Lean/Six Sigma experience preferred

Job Type: Full-time

Travel: 80% of the time

Relocation to Cape Coral, FL Required

Full-time benefits:

  • Medical
  • Dental
  • Vision
  • Unlimited PTO
  • 401k Match
  • Relocation Assistance