Posted On: 05-06-2019
Position Title: Call Center Professionals – Multiple Positions
Job Location: Philadelphia, PA
To apply: send your resume to: David Schaaf, Associate Director Talent Acquisition at David.Schaaf@pennmedicine.upenn.edu.
Call Center Professionals
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?
Penn Medicine Access Center
This is a tremendous opportunity to take on a rewarding leadership role in the Penn Medicine Access Center. The PMAC is a collaborative consisting of multiple call centers within the region’s finest health system. The Access Center provides a full range of services including inbound/outbound call handling, scheduling, registration, pre-processing appointments, referral management, and EPIC messaging.
If you have significant experience in a call center environment – particularly in the healthcare industry – and are ready to meet the challenges of a rapidly expanding center, we want to talk to you.
Current positions include:
Call Center Leadership
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?
Penn Medicine Access Center
This is a tremendous opportunity to take on a rewarding leadership role in the Penn Medicine Access Center. The PMAC is a collaborative consisting of multiple call centers within the region’s finest health system. The Access Center provides a full range of services including inbound/outbound call handling, scheduling, registration, pre-processing appointments, referral management, and EPIC messaging.
If you have significant experience in a call center environment – particularly in the healthcare industry – and are ready to meet the challenges of a rapidly expanding center, we want to talk to you.
Your successful management/leadership background could be perfect for one of these important roles:
Director, Workforce Planning and Development
Your 10+ years call center background must include at least 5 years of progressive management experience in Call/Call Center management within a healthcare setting with emphasis on Patient access.
Director of Operations – Access Center
Strong operational leadership experience must be included in your 10+ years of call center background.
Sr. Learning & Quality Specialist
You will need 2 years as Training Facilitator, Designer, Developer, Quality Analyst, or related function within a hospital/healthcare environment (preferably inbound)in a hospital/healthcare.
Learning & Quality Specialist
2 years by experience or education in sensibilities related to learner analysis; course structure, content treatment, organization, sequencing, and outlining; and objective writing OR experience in a quality capacity, including calibration exercises, coaching, and feedback; must exhibit patience, empathy, and other rapport building skills.
Workforce Analyst
You will need a Bachelor’s degree and 3+ years experience as a Workforce Analyst in a large (100+ seat) contact center environment or equivalent.
Additional Information:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
To apply, send your resume to: David Schaaf, Associate Director Talent Acquisition at David.Schaaf@pennmedicine.upenn.edu.
Live Your Life’s Work
EOE/AA, Minority/Female/Disabled/Veteran