Workforce Management Certification


Click here for a Free WFM Knowledge Assessment to assess your readiness for CWPP testing.

There is no requirement for any student to purchase any specific study materials or attend any training. Applicants with experience in the field may have gained their knowledge through a variety of sources and it is only important that the knowledge be demonstrated through the certification process. Note that the ideal certification candidate possesses experience as a workforce planning manager or analyst.

SWPP is pleased to provide resources to prepare for CWPP certification testing. These study materials include Articles, Books, and online training. While the articles are provided on this site at no cost, other avenues of training have a cost associated with them, which is the responsibility of the student.  However, SWPP members receive five free e-learning modules from The Call Center School each year.