New integration bridges customer engagement and support planning, helping consumer brands scale exceptional service across every channel and team
SAN FRANCISCO – November 18, 2025 – Dixa, the intelligent customer engagement platform, and Assembled, the leading support orchestration platform for modern CX teams, today announced a strategic partnership to transform how consumer brands deliver customer support. The companies have launched a native integration designed to connect Dixa’s fluid, omnichannel conversation layer with Assembled’s real-time workforce intelligence — giving support leaders end-to-end control over experience and execution.
With this collaboration, support teams can move beyond siloed systems and manual processes to deliver consistently high-quality service across voice, chat, email, and messaging, while optimizing staffing, scheduling, and team performance behind the scenes.
“Dixa and Assembled share a belief that great customer service is a growth engine for consumer brands. When you combine Dixa's omni-channel CX platform with Assembled's workforce management across the human + AI workforce, companies get a complete operational foundation to deliver great experiences efficiently.” – Ryan Wang, Co-founder and CEO, Assembled
Today’s consumer brands are managing more complexity than ever before. They operate across multiple channels, serve global customers, work with hybrid in-house and outsourced teams, and face growing expectations around speed and personalization. While platforms like Dixa have modernized the engagement layer, too many support operations remain reactive — plagued by spreadsheet scheduling, guesswork forecasting, and lack of real-time performance insight.
The Assembled + Dixa integration addresses this growing gap by giving teams the ability to forecast accurately, schedule intelligently, and respond dynamically based on live data from their conversation workflows.
“The world’s best brands win by creating effortless customer moments. With Assembled’s intelligent workforce management and Dixa’s AI-powered CX platform, support teams get a unified way to predict demand and deliver exceptional customer experiences - powered by both humans and AI agents, at any scale.” – Mads Fosselius, Founder and Chief Innovation Officer, Dixa
The partnership equips Dixa customers with:
Dixa helps brands reduce response times by up to 70%, increase CSAT by 20%, and drive measurable improvements in agent productivity. Paired with Assembled’s typical 30% reduction in labor costs, 25% rise in schedule adherence, and 75% cut in scheduling admin, teams see transformative end‑to‑end gains.
The Assembled + Dixa integration is purpose-built for high-growth consumer brands. These organizations often face a balancing act between expanding service coverage and maintaining team efficiency. With this partnership, they can now operate from a single source of truth — ensuring the right people are in the right place at the right time, across every customer touchpoint.
The integration is available now. Teams using Dixa can activate the connection in seconds with minimal configuration required. Assembled’s team provides hands-on onboarding and best practices to ensure fast time-to-value.
About Dixa
Dixa is a customer engagement platform that powers seamless, conversational support experiences across voice, email, chat, and messaging. Designed for consumer brands that put customers at the center, Dixa unifies channels and teams to deliver fast, personalized service at scale. Learn more at www.dixa.com
About Assembled
Assembled is the support orchestration platform for modern CX operations. From intelligent forecasting and automated scheduling to real-time insights and vendor performance management, Assembled helps support teams operate with clarity, flexibility, and speed. Learn more at www.assembled.com
