SWPP Web Seminars
SWPP will be presenting live web seminars throughout the year for our members. The topics for these web seminars will range from basic workforce management principles to advanced topics. They will be presented by our members and industry experts.
Click here for more information about the annual SWPP Fundamentals of WFM web seminar series.
Click here for more information about other web seminars presented by members.
SWPP Sponsor Web Seminars
SWPP sponsors will present web seminars to the membership during the year as well.
Click here for more information about SWPP Sponsor Web Seminars.
On-Demand Workforce Management Courses
SWPP now offers on-demand workforce management courses that are available exclusively to SWPP members. The courses provide practical knowledge and skills in all aspects of workforce planning and management, including extensive coverage of topics covered in the CWPP Certification Exam.
The courses are presented by popular industry consultants and authors Penny Reynolds and Maggie Klenke. Reynolds and Klenke were Co-Founders of The Call Center School, where they developed and taught classes to thousands of contact center professionals from 2001 to 2012, including a popular series on workforce management.
An assessment and articles are included with each course. The downloadable assessment has the questions on one page and the answers on another. There are also articles linked after each course for more specific information.
SWPP members can access the on-demand courses in our Library at https://swpp.org/library/swpp-on-demand-webinars/ after logging into the members-only area.
“The Consultant is In” Web Seminar Series
Over the course of each month, SWPP gets many different questions related to all areas of workforce management. These questions are distributed to a wide variety of WFM experts, including the SWPP Advisory Board, top industry consultants, and selected subject matter experts. We’d like to find a way to make these compelling Questions, Answers, and Discussion available to a wider audience in order for many to benefit from the knowledge and experience of our experts. SWPP has presented several sessions called The Consultant is In to address these questions. Click here for more information.
Click here to listen to the recording of this first “The Consultant is In” session.