SWPP Web Seminars

SWPP will be presenting live web seminars throughout the year for our members.  The topics for these web seminars will range from basic workforce management principles to advanced topics.  They will be presented by our members and industry experts.

Click here for more information about the SWPP web seminar series.

SWPP Sponsor Web Seminars

SWPP sponsors will present web seminars to the membership during the year as well.

Click here for more information about SWPP Sponsor Web Seminars.

“The Consultant is In” Web Seminar Series

Over the course of each month, SWPP gets many different questions related to all areas of workforce management.  These questions are distributed to a wide variety of WFM experts, including the SWPP Advisory Board, top industry consultants, and selected subject matter experts.  We’d like to find a way to make these compelling Questions, Answers, and Discussion available to a wider audience in order for many to benefit from the knowledge and experience of our experts.   SWPP will begin a series of new seminars beginning in May called The Consultant is In to address these questions.  Click here for more information.

Click here to listen to the recording of this first “The Consultant is In” session.

E-Learning Benefit from The Call Center School

SWPP members receive exclusive access to The Call Center School’s Cloud Learning platform.  Benefits were just updated and improved on April 1, 2019.  You will now receive a credit towards the training of your choice from The Call Center School. This provides you with the flexibility to choose from a variety of topics, and select what best suits you and your team’s needs and interests. The credit amount is $295 for Individual Members, $595 for Site Members, and $1,595 for Corporate Members.

You can expect an email from The Call Center School with a link to redeem your credit, but feel free to start looking through The Call Center School’s course library today.

For more information about this program, please visit The Call Center School’s website at www.thecallcenterschool.com.  SWPP members can contact Executive Director Vicki Herrell at vicki.herrell@swpp.org with any questions about the SWPP educational benefit.