Date: February 26, 2019
Time (2 sessions): 10am ET or 1:30pm ET
Reg Link: http://bit.ly/2GCNELk
Workforce management is key in driving customer service operations, through processes like forecasting, planning, scheduling, reporting and performance analysis. However, mismanagement of any of these key areas can lead to inefficiencies and employee dissatisfaction. Join this webinar to hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.
In this round-table style discussion, we’ll cover common areas of the workforce planning and management process, including:
- Plan performance and intraday operations
- Development of your WFM team
- Agent journey and attrition
- Measuring KPIs
- …and more!
Presented by Teleopti (www.teleopti.com)