Is Your Contact Center Ready for Gen Z—or Are You Stuck in the Past?

Explore how Gen Z and millennial workers’ expectations around flexibility, technology, and career growth are reshaping employee experience strategies in contact centers.  You’ve heard the buzzwords: flexibility, purpose, growth, technology. But for the next generation of workers, these aren’t perks—they’re expectations. Gen Z and millennials now dominate the workforce, and they’re demanding workplaces that prioritize autonomy, inclusivity, and innovation.    For contact centers, this shift means rethinking everything from schedules to technology to career paths. Are your strategies aligned with their expectations, or are you still clinging to outdated practices?

Speakers:  Ian Storm, Carolyn Pilgrom, & Justin Davis, Aspect

Click here to register:  https://events.zoom.us/ev/ArEroCQxIPDUxxAUdPosk86UHQzTssLolb9njB50yj5fGERjtHNc~AnOAIKxjJ5fow-DnKLPzQn5DjnuZ8OY6ejKGlx0H8OTsz4Wc48J9_8IVFSmm2avecGF1qaO-FdU3gjN2dbvrbYbbFw