Live Webinar: Wednesday, August 16th at 11:00 a.m. Eastern
Angi: Maximizing Agent Investment with WFM
Join Playvox and Angi to hear from Rob Lajeunesse, Director of CX Strategy and Operations at Angi, as he shares how he has improved productivity using real-time data and automated forecasts and schedules. Rob will discuss:
- How to drive accountability with outsourced agents and gain granular insights into productivity
- How combining improved intraday forecasting with productivity gains can help your organization realize optimal investments in external agents
- 3 key metrics to drive success in optimizing BPO productivity
Click here to register for this web seminar.
