Date: February 25, 2025
Time: 10:00 -11:00 AM CT
Empowering Supervisors: A New Lens for Workforce Engagement
Supervisors today face persistent challenges in addressing contact center agent burnout and turnover. In today’s remote and hybrid work environments, they often lack the visibility they need to identify and address workforce pain points before they escalate. The result? Increased turnover, strained morale, and mounting costs—up to $35,000 per agent.
But what if you could predict burnout before it happens? Intradiem’s Agent Burnout Indicator solves this problem by using advanced machine learning (ML) and quantitative analytics to predict burnout before it results in attrition. By identifying early warning signs, Agent Burnout Indicator empowers supervisors to make proactive decisions based on data. This fosters a more engaged, more committed, and more productive workforce.
Join us for a 45-minute webinar to hear how Intradiem’s Agent Burnout Indicator enables supervisors to move beyond guesswork and blanket approaches to implement data-driven strategies that protect agent well-being, boost engagement, and drive performance.
What You’ll Learn:
Don't miss this opportunity to embrace the next evolution in workforce management, designed to transform the way you support your team and optimize workforce operations.
Speakers:
Josh Wilkins – Solutions Consultant, Intradiem
Tristan Pahud – Product Manager, AI/ML, Intradiem
