Date: November 6, 2025
Time: 1:00 pm ET
Workforce planning often unravels under the weight of inconsistent data, siloed teams and processes that don’t connect. Plans look solid on paper, but execution tells a different story: service levels slip, planners get blamed, and leaders lose trust in the numbers. Spreadsheets may hold things together, but they also hide the very problems that create chaos.
We’ve invited Daniel Piper, a system-minded contact center leader turned advisor known for turning messy, reactive operations into clear, repeatable practices to join us for a candid, practical conversation on standardizing workforce management so organizations can move from tangled, chaotic operations to predictable, sustainable performance.
You’ll hear first-hand perspectives on:
The Unseen Costs of Bad WFM Data -- Why cleaning it up isn't enough and how hidden data issues create downstream chaos
Why Forecasts Keep Breaking Down -- Even with skilled planners and good models, discover the root causes of forecast failures
Where Service Levels Really Fail -- The execution gaps no one wants to admit and how to address them systematically
What Leadership Actually Needs -- Numbers they can trust and act on for budgets, staffing, and decision making
Click here to register: [Webinar] Why Workforce Plans Breakdown: Closing The Gap Between Planning And Execution – Nov 6 @ 1pm ET
