Date: Wednesday, March 29, 2023
Time: 11:00 am-12:00 pm CT
Recession Proof Your Contact Center
Rumors about an imminent recession can cause fear in our personal and business lives. Many companies have already made difficult decisions because of anticipated budget cuts and limited spending. These agonizing organizational directives often come with more stress. However, workforce planners have the power to limit the effects of this looming recession on their business and people alike. By leveraging the best technology and keeping their employees engaged, workforce planners can create an environment that stands a chance against this economic uncertainty.
In this session, we’ll cover how workforce planners can “recession-proof” their contact centers by leveraging best-of-breed workforce management solutions like Alvaria Workforce to:
- Reduce costly and preventable forecasting inaccuracy
- Create operational excellence by eliminating time-consuming tasks
- Offer employees more flexibility and control over their work/life balance
- Increase employee engagement
Speakers: Eric Hagaman, Senior Product Manager and Natalie Mackay, Senior Product Marketing Manager, Alvaria
Click here to register.