Date:  Tuesday, May 19, 2026
Time:  10:00-11:00 am CT

Case Study: How Humana Leverages Automation to Transform Contact Center Operations and Enhance Member Experience

Join us to learn how Humana, one of the nation's leading health insurance providers, has revolutionized their contact center operations through intelligent automation and dynamic workforce orchestration.

Melinda Dippolito, Director of Product Management at Humana, alongside Intradiem’s Sales Director, Rachel DiBello and Senior Solution Consultant Lizzie Strausbaugh, will share insights on transforming complex healthcare contact center operations.

You will hear from these experts on the following topics:

• Operational improvements achieved through dynamic workforce orchestration
• How automation enhances—rather than replaces—human capabilities
• Vision for continued automation evolution

Gain valuable insights into managing the unique pressures of healthcare contact centers, where members often call during difficult health situations, and how automation helps balance regulatory compliance, member satisfaction, and operational efficiency.

Don't miss this opportunity to learn from a healthcare industry leader about leveraging workforce automation to achieve both cost savings and superior member experiences in one of the most regulated and demanding contact center environments.

Speakers: Melinda Dippolito, Humana, & Rachel DiBello & Lizzie Strausbaugh, Intradiem

Click here to register:  https://swpp.webex.com/weblink/register/re0557e22503dcdd1712e0b95d5f2e87c