Date:  Thursday, July 24, 2025
Time:  1:00-2:00 pm CT

WFM’s Power Couple: Admins and AI

AI is transforming WFM solutions, greatly improving their effectiveness and usability for both employees and administrators. Advancements in forecasting algorithms, bulk scheduling changes, real-time adherence and more are enabling WFM administrators to automate routine tasks, reduce costs, and respond to staffing needs with greater agility and accuracy. Join this webinar to learn:

• How AI-driven forecasting algorithms are increasing scheduling accuracy, reducing operating costs, and decreasing the time needed to generate forecasts
• Ways to leverage automation to streamline and simplify the handling of bulk changes, minimizing administrative time, effort, and expense
• How AI can be used to improve real-time adherence, increasing agent productivity and optimizing schedule compliance
• Why adoption of these innovations is essential to remain competitive and meet the needs of your workforce

Speakers:  Donna Fluss, DMG Consulting, & Andrea Matsuda, NICE

Click here to register:  https://swpp.webex.com/weblink/register/rec2a47b66cac9af1374a712ee98fdc3f