Date:  Thursday, May 8
Time:  10:00 am CT

Why Real-Time Automation is the Missing Link to Effective AI

Everyone’s talking about AI—but most aren’t seeing real results. Why? Because without real-time automation, AI is just a promise of new efficiencies and improved experiences that may remain unfulfilled.

In this webinar, you'll learn why automation isn’t just a nice-to-have—it’s the critical first step. Real-time automation connects your ACDs, WFM systems, and agents, enabling fast, smart decisions that drive customer satisfaction, agent productivity, and real business impact.

What you’ll learn:

• Why data alone isn’t enough: Historical insights can’t power real-time decisions.
• What real-time looks like: See how automation takes immediate action and dynamically adjusts staffing and workloads.
• How to set the stage for AI: Build the right foundation to get real ROI from your AI investments.

Presenters:  Josh Wilkins – Solutions Consultant, Intradiem, & Ted Lango - Founder, Kyōdō Solutions

Click here to register: https://swpp.webex.com/weblink/register/r3daa2239044d1d9baf497660963bd119