Date:  Tuesday, April 8
Time:  11:00 am CT

Best Practices to Empower and Retain Your Employees: The Future of Self-Managed Scheduling

As flexible work becomes the priority for employees in 2025, contact centers are facing mounting pressure to modernize their scheduling practices to meet the evolving expectations of today’s workforce. In this webinar, we will explore how embracing flexibility in scheduling can significantly enhance agent engagement, reduce turnover, and improve operational efficiency. Join Donna Fluss, Founder and President of DMG Consulting and Andrea Matsuda, head of product marketing for WFM at NICE, as they delve into key strategies including:

• Adopting a bring your own schedule approach for employees
• Self-service agility that promotes work-life balance
• Gamification to motivate and award agents
• New intraday management techniques
• Merit-based shifts and salary arbitrage

Don’t miss out on learning how adopting flexible, self-managed scheduling can be a game-changer for your contact center in 2025 and beyond. Register now to unlock the future of workforce flexibility!

Speakers:
Donna Fluss, DMG Consulting
Andrea Matsuda, NICE

Register Here