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Planning for the Future: Artificial Intelligence within WFM is the New Reality
Thursday, November 15, 2018
1:00-2:00 PM CT

How can contact centers predict what their needs will be in 3 years or 5 years?    Technologies have improved not just the ability to create accurate forecasts with the help of artificial intelligence, but the need to provide solutions that are intuitive and easy to use.    The ability to model what if scenarios and provide innovated ways to reverse solve for different variables help contact centers be prepared for the future.

Presenter:  Paul Chance, Sr. Product Marketing Manager, NICE

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