Session 3: Contact Center Staffing Models
Date: Tuesday, July 15
Time: 1:00-2:00 pm CT
The omni-center/multi-center operation has changed the math we’ve traditionally used to develop staff plans. In this session, we will discuss how the nuances of each channel requires different considerations for right-sizing your workforce. In a nutshell, we will try and help develop a better math model to determine staffing. We will discuss models for:
Click here to register for this session: https://swpp.webex.com/weblink/register/rfdd9b97f8b1c030231306ed3cb195a47
