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Virtual Conference 2022
Techniques for Training, Coaching & Employee Engagement
June 6-9, 2022

What is the most important asset of your contact center?  Your people!

When it comes to providing excellent service to your customers, the agent is the face and voice of your company.  When selecting a workforce, recruiting campaigns focus on identifying important traits, skills, or abilities in individuals.  But once you hire the best employees, you must keep them trained, coached, and engaged.

Our complimentary virtual conference on Techniques for Training, Coaching and Employee Engagement, brought to you by CrmXchange and QATC, will help you to get the most from your people with your training, coaching, and employee engagement programs.

For no cost, without leaving your office, you can:
• Attend the live sessions that are most interesting to you and your team
• Browse Exhibitor Booths
• Learn more about vendors, analysts, and speakers
• Network with other attendees
• Enter to win prizes

Click here to register now!

This year’s expert speakers are presenting the following topics during the virtual conference: 

  • Keynote: Measuring and Managing Employee Frustration
  • The Full Circle of Performance Management: Successful Agents Yield Happy Customers
  • Tips and Techniques for Virtual Coaching and Training
  • Supporting Tomorrow’s Workforce
  • Driving Engagement Throughout the Employee Lifecycle
  • 3 Ways Coaching Employees Leads to ROI
  • Game Time! Learn Best Practices, Win Prizes, Play Jeopardy

https://www.ecrmevents.com/EmployeeEngagement2022/

 

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