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February 2019

Complimentary Webinar — Top 10 Workforce Management Pitfalls (…and How to Solve Them!)

February 26 @ 10:00 am - 11:00 am EST

Date: February 26, 2019 Time (2 sessions): 10am ET or [...]

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March 2019

Webinar – Preparing to Forecast: Decisions and Data for the Planning Process

March 13 @ 1:00 pm - 2:00 pm CDT
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There are many steps in data review and analysis before [...]

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Call & Contact Centre Expo

March 27 - March 28
ExCel London, United Kingdom
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The Call & Contact Centre Expo is Europe’s leading event for call [...]

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April 2019

Webinar – Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals

April 10 @ 1:00 pm - 2:00 pm CDT
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 In this seminar, you will learn the step-by-step process of [...]

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NICE Interactions 2019

April 15 - April 17
Aria Hotel & Casino Las Vegas, NV United States
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https://www.nice.com/interactions/index.html

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SWPP Annual Conference

April 23 - April 25
Omni Nashville Hotel Nashville, TN United States
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https://swpp.org/annual-conference/

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May 2019

Webinar – Essentials of Staffing: Models and Calculations for Contact Center Staff

May 8 @ 1:00 pm - 2:00 pm CDT
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 Managing a contact center means managing by the numbers and [...]

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Contact Center Expo

May 13 - May 16
The Diplomat Resort Ft. Lauderdale, FL United States
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https://www.icmi.com/Contact-Center-Expo-Conference

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June 2019

Customer Service Summit West

June 3 - June 4
Hilton San Diego Resort & Spa San Diego, CA United States
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https://events.incite-group.com/cs/

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Webinar – Staffing Tradeoffs: Achieving A Balance of Service, Occupancy, and Cost

June 12 @ 1:00 pm - 2:00 pm CDT
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After determining base staff requirements, it is critical to review [...]

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