Date: Tuesday, April 14, 2026 Time: 11:30 am-12:30 pm CT Stop Guessing: How Leaders Make Confident Capacity Decisions Under Uncertainty As complexity and volatility increase, leaders can no longer rely on baseline forecasts and educated guesswork to make capacity and financial decisions. Recent experience has revealed the limitations of traditional forecasting: accuracy alone does not prepare organizations for what lies outside the plan, and historical data must be treated as a starting point, not an answer. The session demonstrates how scenario-based decision-making enables leaders to transition from forecast accuracy to decision readiness - understanding risk, trade-offs, and options before uncertainty materializes. It also explains why the Cinareo-Aspect partnership exists: to connect forecasting and execution with scenario-driven decision-making, enabling leaders to make confident, defensible decisions when reality does not follow the plan. Speakers: Ian Storm & Colin Whelan, Aspect, & Karen Elliott, Cinareo Click here to register:  https://swpp.webex.com/weblink/register/rfecc94348c0cb87d77f26b14ec0fd179

Join the WFH Alliance  for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams. This in-person experience is your opportunity to connect with forward-thinking leaders, gain actionable insights, and explore solutions to common challenges. Registration includes optional attendance to the St. Paul Saints game the evening of June 2nd at no additional cost! Agenda Highlights: Technology implementation stories Legal landscape and compliance review from Jackson Lewis Attorneys Sourcing, hiring, onboarding, assessing for remote / hybrid Driving engagement & emotional connection remotely Recognition, reward & socialization strategies Flexible scheduling, split shifts and seasonal staffing alternatives For more information, go to https://members.wfhalliance.com/event-calendar/Details/st-paul-leadership-summit-1557970?sourceTypeId=Website.

December 9 Setting Strategic Goals for Workforce Management — Just like the organization as a whole and the contact center within it, the Workforce Management department needs to have strategic goals that define the direction for the team. Clearly set overall goals make short-term decisions easier and performance more consistent. In this session, you will learn: The 10 most common goals. Definitions and applications. Implications of different calculations. Tradeoffs when goals create conflicts. The essentials of creating a strategic plan. Click here to register:  https://swpp.webex.com/weblink/register/r1ec61d8ea4c5ed1281f3ef62f2c1f754