June 2020
After determining base staff requirements, it is critical to review [...]
Find out moreJuly 2020
A successful schedule plan involves many decisions on the front [...]
Find out moreAugust 2020
We have been working hard to determine the best way [...]
Find out moreOver the course of each month, SWPP gets many different [...]
Find out moreCaesars Palace Resort Las Vegas, NV August 24-28, 2020 www.customercontactweek.com
Find out moreSeptember 2020
An accurate forecast and perfectly constructed schedules don’t mean much [...]
Find out moreOctober 2020
Achieving intra-day success involves a process of monitoring, tracking, assessing, [...]
Find out moreDallas Sheraton Dallas, TX October 12-14, 2020 https://www.icmi.com/contact-center-connections
Find out moreNovember 2020
Almost every contact center employee has a performance scorecard, outlining [...]
Find out moreMarch 2021
Las Vegas Convention Center Las Vegas, NV Oct. 21-22 https://www.callandcontactcenterexpo.us
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