Sponsor Webinar — Recession Proof Your Contact Center
Date: Wednesday, March 29, 2023 Time: 11:00 am-12:00 pm CT [...]
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Web Seminar — Automation Supports Contact Center Agents While Protecting the Bottom Line
Webinar: Automation Supports Contact Center Agents While Protecting the Bottom [...]
Fundamentals of WFM Web Seminar — Essentials of Staffing
Essentials of Staffing: Models and Calculations for Contact Center Staff [...]
Call & Contact Centre Expo – Las Vegas
Europe's leading call & contact center event is now arriving [...]
Web Seminar — Managing More Than Just Your Workforce: Your Boss is Managing You, But Are You Managing Your Boss?
Date: Wednesday, May 3, 2023 Time: 12:00pm CST Managing More [...]
Fundamentals of WFM Web Seminar — Staffing Tradeoffs
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost [...]
2023 SWPP Annual Conference
Omni Nashville Hotel Nashville, TNSWPP Annual Conference May 15-17, 2023 Omni Nashville Hotel Nashville, [...]
Fundamentals of WFM Web Seminar — Scheduling Strategies
Scheduling Strategies: Definitions and Decisions for Successful Schedules — A [...]
Fundamentals of WFM Web Seminar — Managing Schedule Adherence
Managing Schedule Adherence: Creating an In-Place and On-Time Culture — [...]
Web Seminar — Fixing the WFM Challenges.
Wednesday, July 26 11:00 am-12:00 pm Fixing WFM Challenges. Workforce [...]