Sponsor Web Seminar — Workforce Management (WFM): Why Spreadsheets Are So Over
Wednesday, June 14, 2023 at 2:00pm Eastern Workforce Management (WFM): [...]
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Fundamentals of WFM Web Seminar — Scheduling Strategies
Scheduling Strategies: Definitions and Decisions for Successful Schedules — A [...]
Back Office to the Next Level – A Half-Day Webinar Event!
Back Office to the Next Level - A Half-Day Webinar [...]
Sponsor Web Seminar — Analyst Chat: Synchrony Bank uses Intelligent Automation to drive better EX and CX
Working in a contact center is challenging for everyone involved. [...]
Fundamentals of WFM Web Seminar — Managing Schedule Adherence
Managing Schedule Adherence: Creating an In-Place and On-Time Culture — [...]
Web Seminar — Fixing the WFM Challenges.
Wednesday, July 26 11:00 am-12:00 pm Fixing WFM Challenges. Workforce [...]
Fundamentals of WFM Web Seminar — Managing Daily Service
Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]
Fundamentals of WFM Web Seminar — Signs of Success
Signs of Success: Metrics and Measures of WFM Performance — [...]
Fundamentals of WFM Web Seminar — Setting Strategic Goals
Setting Strategic Goals for Workforce Management — Just like the [...]