Events

Date:  November 18, 2025 Time:  1:00 PM ET Join us for an interactive deep dive into Cinareo, the insight-driven capacity planning solution designed to revolutionize your workforce management and contact center planning. This webinar will cover: Live Product Walkthrough: See Cinareo’s core features in action, including quick what-if scenario modeling, analytics, and intuitive tools like support staffing planning, financial planning. Proactive Planning Strategies: Learn how to replace reactive workflows with agile, data-backed decision-making. Interactive Q&A: Get your questions answered by our experts during the session. Who Should Attend: This session is ideal for professionals and teams focused on optimizing operations, including: Roles: WFM Managers, Workforce Planners, Contact Center Directors, CFOs, and HR Business Partners. Decision-Makers: Leaders exploring modern solutions to reduce costs, eliminate inefficiencies, and future-proof their planning processes. Click here to register: PRODUCT SHOWCASE – Modernizing Capacity Planning: See Cinareo in Action – Nov 18 @ 1pm ET

Setting Strategic Goals for Workforce Management — Just like the organization as a whole and the contact center within it, the Workforce Management department needs to have strategic goals that define the direction for the team. Clearly set overall goals make short-term decisions easier and performance more consistent. In this session, you will learn: The 10 most common goals. Definitions and applications. Implications of different calculations. Tradeoffs when goals create conflicts. The essentials of creating a strategic plan. Click here to register: https://swpp.webex.com/weblink/register/r4e1cf39e471230a6f7bcd5d357c4348c

Date:  Tuesday, December 9 Time:  11:00 am CT Modernizing Contact Center Capacity Planning in the Age of AI As customer expectations rise and workforce dynamics shift, the contact center has become the front line of brand experience — and a proving ground for planning agility. Yet many organizations still rely on static spreadsheets for their capacity planning that can’t keep pace with real-world dynamics. In this session, James Wilby, Workforce Planning Practice Lead at Keyrus, and Paul Meredith, Workforce Solution Marketing Manager at Anaplan, share why long-range and connected contact center capacity planning is critical, and some lessons learned from guiding some of the world’s largest and most innovative organizations through workforce planning transformations. Drawing from real-world implementations across global, multi-site contact centers, you’ll learn how leading enterprises are connecting people, performance, and customer experience through adaptive, data-driven planning.  You’ll discover how Anaplan’s Contact Center Planning can: Align workforce supply with volatile demand across global operations Enable rapid scenario modeling and...