Events

Date: Wednesday, February 18, 2026 Time: 1:00 PM ET Modernizing Capacity Planning: See Cinareo in Action Join us for an interactive deep dive into Cinareo, the insight-driven capacity planning solution designed to revolutionize your workforce management and contact center planning. This webinar will cover: Live Product Walkthrough: See Cinareo’s core features in action, including quick what-if scenario modeling, analytics, and intuitive tools like support staffing planning, financial planning. Proactive Planning Strategies: Learn how to replace reactive workflows with agile, data-backed decision-making. Feature Launch Preview: Be among the first to preview Cinareo’s latest features: Plan to Actuals and Productive-Hour Planning, designed to take your workforce forecasting and capacity plans to the next level. Interactive Q&A: Get your questions answered by our experts during the session. Who Should Attend This session is ideal for professionals and teams focused on optimizing operations, including: Roles: WFM Managers, Workforce Planners, Contact Center Directors, CFOs, and HR Business Partners. Decision-Makers: Leaders exploring modern solutions to reduce costs, eliminate inefficiencies,...

Date:  Friday, February 20 Time: 11 am PST/ 2:00 EST AI-Powered Schedule Generation: Solving Workforce Management at Scale. Scheduling at scale is inherently complex and still heavily manual. It’s the point where demand forecasts, labor rules, meetings, and agent availability collide—making it time-consuming to manage and easy for small mistakes to turn into missed SLAs and frustrated teams. In this session, you’ll see how teams use schedule generation to: Turn complex inputs into schedules that actually hold up in production Balance coverage, compliance, and real-world constraints without endless adjustments Spend less time wrestling schedules and more time improving outcomes Join Sam Dehart for a 45-minute live demo of Assembled’s Schedule Generation and see how teams are rethinking the most painful — and most important — part of workforce management. Click here to register:  https://na2.hubs.ly/H03js3C0

Preparing to Forecast: Decisions and Data for the Planning Process -- There are many steps in data review and analysis before the forecasting process begins. In this seminar, you will learn about the up-front essentials of forecasting workload. Hear about the sources of input data and how to decide which best represents future needs. Learn about agent work state activity and techniques to ensure you have predictive AHT data. Practice identifying and adjusting for data aberrations and other considerations for data clean-up before it enters the forecasting process. Seminar attendees will learn to: Outline the elements of forecast workload. Identify the impact of work state usage on forecast data accuracy. Identify data anomalies that require adjustment. Adjust data aberrations to improve forecast accuracy. Click here to register: https://swpp.webex.com/weblink/register/r3558762d2a88736024fc476a1342c57d

Date: Thursday, March 12, 2026 Time: 11:00 am-12:00 pm CT AI Is Changing the Workforce — Is Your WFM Ready? Organizations are rapidly adopting AI to automate routine tasks, accelerate service, and reshape customer journeys — but the rise of AI agents/bots hasn’t reduced the need for workforce management. It has expanded it. As contact centers shift toward hybrid human‑AI operating models, WFM becomes the orchestration layer ensuring the right blend of human expertise and AI capacity is available at all times. Join Donna Fluss, President and Founder of DMG Consulting, and Andrea Matsuda, Head of Product Marketing for Workforce Management at NiCE for an insight‑rich session on how AI is transforming WFM and how leaders can prepare. Attendees will gain a clear and practical appreciation of how to modernize WFM for an AI‑driven future. Discussion topics include: Why WFM matters more than ever in hybrid AI/human contact centers How AI elevates core WFM functions, including forecasting, scheduling, intraday management,...

Pensacola, FL Area SWPP & QATC Regional Meeting – Friday, April 10, 2026 Join us for the Pensacola, FL area SWPP & QATC Regional Meeting on Friday, April 10 at Navy Federal Credit Union. You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems. Join us for a great morning of education and networking. The agenda is as follows: 8:30-9:00 a.m. -- Registration & Continental Breakfast 9:00-9:30 a.m. -- Welcome and Keynote 9:30-9:45 a.m. -- Hot Topic Roundup 9:45-11:45 a.m. -- Hot Topic Discussion 11:45 a.m. -- Wrap Up and Conclusion 12:00 p.m. -- Call Center Tour Everyone is encouraged to attend this event. There is no charge for this event thanks to our hosts. Click here to register for this exciting event!

Join the WFH Alliance  for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams. This in-person experience is your opportunity to connect with forward-thinking leaders, gain actionable insights, and explore solutions to common challenges. Registration includes optional attendance to the St. Paul Saints game the evening of June 2nd at no additional cost! Agenda Highlights: Technology implementation stories Legal landscape and compliance review from Jackson Lewis Attorneys Sourcing, hiring, onboarding, assessing for remote / hybrid Driving engagement & emotional connection remotely Recognition, reward & socialization strategies Flexible scheduling, split shifts and seasonal staffing alternatives For more information, go to https://members.wfhalliance.com/event-calendar/Details/st-paul-leadership-summit-1557970?sourceTypeId=Website.