Sponsor Webinar — How is your Capacity Plan Holding Up?
Date: Tuesday, May 2, 2023 Time: 10:00-11:00 am CT How [...]
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Sponsor Webinar — Managing More Than Just Your Workforce: Your Boss is Managing You, But Are You Managing Your Boss?
Date: Wednesday, May 3, 2023 Time: 12:00pm CST Managing More [...]
Fundamentals of WFM Web Seminar — Staffing Tradeoffs
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost [...]
2023 SWPP Annual Conference
Omni Nashville Hotel Nashville, TN, United StatesSWPP Annual Conference May 15-17, 2023 Omni Nashville Hotel Nashville, [...]
Web Seminar — Using Metrics to Tell Your Efficiency Story
Thursday, August 24 1:00-2:00 pm CT Using Metrics to Tell [...]
Sponsor Web Seminar — Workforce Management (WFM): Why Spreadsheets Are So Over
Wednesday, June 14, 2023 at 2:00pm Eastern Workforce Management (WFM): [...]
Fundamentals of WFM Web Seminar — Scheduling Strategies
Scheduling Strategies: Definitions and Decisions for Successful Schedules — A [...]
Back Office to the Next Level – A Half-Day Webinar Event!
Back Office to the Next Level - A Half-Day Webinar [...]
Sponsor Web Seminar — Analyst Chat: Synchrony Bank uses Intelligent Automation to drive better EX and CX
Working in a contact center is challenging for everyone involved. [...]
Fundamentals of WFM Web Seminar — Managing Schedule Adherence
Managing Schedule Adherence: Creating an In-Place and On-Time Culture — [...]