Fundamentals of WFM Web Seminar — Managing Schedule Adherence: Creating an In-Place and On-Time Culture
November 20 Managing Schedule Adherence: Creating an In-Place and On-Time [...]
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Sponsor Web Seminar — Navigating Challenges and Avoiding Pitfalls When Evaluating Contact Center Software
Dec 11, 2024 12:00PM EST Navigating Challenges and Avoiding Pitfalls [...]
SWPP Sponsor Web Seminar — Harnessing Intraday Performance Analysis for Real-Time Workforce Optimization
Date: Thursday, December 12 Time: 11:00 am-12:00 pm CT Harnessing Intraday Performance [...]
Orlando Area SWPP & QATC Regional Meeting – RESCHEDULED
Orlando Area SWPP & QATC Regional Meeting – Thursday, February [...]
Fundamentals of WFM Web Seminar – Preparing to Forecast
Preparing to Forecast: Decisions and Data for the Planning Process — There [...]
Fundamentals of WFM Web Seminar – Forecasting Basics
Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals — [...]
Fundamentals of WFM Web Seminar – Essentials of Staffing
Essentials of Staffing: Models and Calculations for Contact Center Staff [...]
Boston Area SWPP & QATC Regional Meeting
Boston Area SWPP & QATC Regional Meeting – Wednesday, May [...]
Fundamentals of WFM Web Seminar – Staffing Tradeoffs
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost [...]
