Past Events

Oct 31

October 31, 2022 - November 4, 2022

WFO Virtual Conference — www.ecrmevents.com

Feb 7

11:30 am - 12:30 pm

Web Seminar – Leveraging Automation to Offset Emerging Challenges

Feb 15

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar — Preparing to Forecast

Mar 8

March 8, 2023 - March 9, 2023

2023 Remote Working Summit — Dallas, TX

Mar 15

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar — Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals

Mar 29

12:00 pm - 1:00 pm

Sponsor Webinar — Recession Proof Your Contact Center

Mar 30

12:30 pm - 1:30 pm

Web Seminar — Automation Supports Contact Center Agents While Protecting the Bottom Line

Apr 19

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar — Essentials of Staffing

Apr 26

April 26, 2023 - April 27, 2023

Call & Contact Centre Expo – Las Vegas

May 2

11:00 am - 12:00 pm

Sponsor Webinar — How is your Capacity Plan Holding Up?