Past Events

Jun 15

2:00 pm - 3:30 pm

SWPP Fundamentals of WFM Web Seminar — Scheduling Strategies

Jul 12

12:00 pm - 1:00 pm

SWPP Web Seminar – Merging WFM and Operational Performance Data to Drive Improvements.

Jul 13

2:00 pm - 3:30 pm

SWPP Fundamentals of WFM Web Seminar Series — Managing Schedule Adherence

Aug 9

12:00 pm - 1:00 pm

SWPP Web Seminar — We’re Working From Home — Now What?

Aug 16

11:00 am - 12:00 pm

SWPP Web Seminar — Generation What? Understanding Generations and Their Impact on WFM in the Modern Contact Center

Aug 17

2:00 pm - 3:30 pm

SWPP Fundamentals of WFM Web Seminar Series – Managing Daily Service

Sep 14

2:00 pm - 3:30 pm

SWPP Fundamentals of WFM Web Seminar Series – Signs of Success

Sep 19

September 19, 2022 - September 21, 2022

QATC Annual Conference

Oct 19

2:00 pm - 3:30 pm

SWPP Fundamentals of WFM Web Seminar Series – Setting Strategic Goals

Oct 24

October 24, 2022 - October 27, 2022

Contact Center Expo 2022