Oct 10 11:00 am - 12:00 pm SWPP Sponsor Web Seminar — Modernize workforce planning in your contact centers: A conversation with Vanguard
Oct 16 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Setting Strategic Goals for Workforce Management
Nov 7 12:00 pm - 1:00 pm SWPP Sponsor Web Seminar — Tomorrow’s Workforce: Artificial Intelligence and the Business of Buzzwords in the Contact Center Industry
Nov 20 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Managing Schedule Adherence: Creating an In-Place and On-Time Culture
Dec 11 12:00 pm - 1:00 pm Sponsor Web Seminar — Navigating Challenges and Avoiding Pitfalls When Evaluating Contact Center Software
Dec 12 12:00 pm - 1:00 pm SWPP Sponsor Web Seminar — Harnessing Intraday Performance Analysis for Real-Time Workforce Optimization
