Jul 17 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track
Jul 30 12:00 pm - 1:00 pm SWPP Sponsor Web Seminar – Contact Center Business Intelligence Getting the Insights You Need
Sep 5 11:00 am - 12:00 pm SWPP Sponsor Web Seminar – Beyond Pre-Planned: Harnessing Real-Time Variability with Erlang-O
Sep 11 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Signs of Success: Metrics and Measures of WFM Performance
Oct 2 11:00 am - 12:00 pm Sponsor Web Seminar — Engaged & Efficient Agents: The Blueprint for Unlocking Exceptional Customer Experiences
