Upcoming Events

Nov 20

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar — Managing Schedule Adherence: Creating an In-Place and On-Time Culture

Dec 11

12:00 pm - 1:00 pm

Sponsor Web Seminar — Navigating Challenges and Avoiding Pitfalls When Evaluating Contact Center Software

Dec 12

12:00 pm - 1:00 pm

SWPP Sponsor Web Seminar — Harnessing Intraday Performance Analysis for Real-Time Workforce Optimization

Feb 13

8:30 am - 12:00 pm

Orlando Area SWPP & QATC Regional Meeting – RESCHEDULED

Feb 19

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Preparing to Forecast

Mar 19

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Forecasting Basics

Apr 16

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Essentials of Staffing

Apr 22

April 22 - April 24

2025 SWPP Annual Conference

May 7

8:30 am - 12:00 pm

Boston Area SWPP & QATC Regional Meeting

May 21

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Staffing Tradeoffs