Events

Feb 25

10:00 am - 11:00 am

Sponsor Web Seminar - Empowering Supervisors: A New Lens for Workforce Engagement

Feb 26

1:00 pm - 2:30 pm

Web Seminar – Selecting New Technology

Mar 19

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Forecasting Basics

Mar 26

12:00 pm - 1:00 pm

SWPP Sponsor Web Seminar -- Is Your Contact Center Ready for Gen Z—or Are You Stuck in the Past?

Apr 8

12:00 pm - 1:00 pm

SWPP Sponsor Web Seminar -- Best Practices to Empower and Retain Your Employees: The Future of Self-Managed Scheduling

Apr 16

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Essentials of Staffing

Apr 22

April 22 @ 8:00 am - April 24 @ 12:00 pm

2025 SWPP Annual Conference

May 8

11:00 am - 12:00 pm

SWPP Sponsor Web Seminar -- Why Real-Time Automation is the Missing Link to Effective AI

May 13

1:00 pm - 2:00 pm

SWPP Web Seminar Series on Capacity Planning, Modeling, and Metrics - Session 1

May 21

2:00 pm - 3:30 pm

Fundamentals of WFM Web Seminar – Staffing Tradeoffs

Jun 5

All day

NECCF Conference & Expo

Jun 12

11:00 am - 12:00 pm

Sponsor Web Seminar -- AI Won’t Save Your Agents from Burnout