Oct 26 1:00 pm - 2:00 pm Sponsor Web Seminar – Best Practice in Choosing a Capacity Planning Solution
Dec 14 1:00 pm - 2:00 pm QATC Sponsor Web Seminar — Trends and Challenges: 2023 Recap and What’s Ahead in 2024
Feb 21 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Preparing to Forecast: Decisions and Data for the Planning Process
Mar 20 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals
Apr 4 12:00 pm - 1:00 pm Sponsor Web Seminar — Cigna Case Study: Saving Time and Money with Contact Center Automation
Apr 17 2:00 pm - 3:30 pm Fundamentals of WFM Web Seminar — Essentials of Staffing: Models and Calculations for Contact Center Staff