Trade Shows/Conferences: |
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| Call Center Summit | Jan 22-25 | Orlando, FL | |||
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| ICMI Symposium | March 19-22 | Orlando, FL | |||
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| SWPP Annual Conference | April 9-11 | Opryland Hotel, Nashville, TN | |||
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| NICE Global Customer Conference | April 22-25 | Orlando, FL | |||
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| ACCE | May 13-16 | Seattle, WA | |||
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| DI– Verint Global User Conference | June 3-6 | Baltimore, MD | |||
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| QA Virtual Conference | June 17-21 | www.ecrmevents.com | |||
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| ICMI Symposium | June 18-21 | Chicago, IL | |||
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| QATC Annual Conference | Sept 10-12 | Nashville Marriott at Vanderbilt | |||
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| ICMI Symposium | Sept 24-27 | San Diego, CA | |||
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| Call Center Demo & Conference | Oct 21-23 | Atlanta, GA | |||
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Web Seminars from The Call Center School |
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| 90-minute seminars @ $300 each* Note: SWPP Members Receive One Free Web Seminar Per Year |
Winter 2013 |
Spring/ Summer 2013 |
Fall 2013 | ||
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| Data Collection and Analysis: Getting Off to the Right Start |
Jan 25 | May 10 | Sept 13 | ||
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| Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
Feb 1 | May 17 | Sept 20 | ||
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| Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
Feb 8 | May 24 | Sept 27 | ||
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| Scheduling Principles and Problems: Solutions to Scheduling Challenges |
Feb 15 | May 31 | Oct 4 | ||
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| Managing Daily Service Levels: An Intra-Day Guide to Managing Staff and Service |
Feb 22 | Jun 7 | Oct 11 | ||
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| Introduction to Workforce Management: An Overview of the WFM Process |
Jan 18 | May 3 | Sept 6 | ||
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| Attendance and Adherence: Getting and Keeping Bodies in Seats |
March 1 | Jun 14 | Oct 18 | ||
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| Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
March 8 | June 21 | Oct 25 | ||
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| Skill-Based Routing Design: Balancing Customer, Agent, and Center Needs |
March 15 | July 12 | Nov 8 | ||
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| Skill-Based Routing WFM Challenges: Forecasting and Scheduling for SBR Scenarios |
March 22 | July 19 | Nov 15 | ||
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| Communications for Workforce Management Professionals | April 5 | Jun 28 | Nov 1 | ||
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| * Also available in e-learning format | |||||
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SWPP Annual Conference
April 9-11, 2013 Opryland Hotel • Nashville, TN |
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Copyright ©2013 Society of Workforce Planning Professionals. All rights reserved.
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Events Calendarsitemanager2013-02-13T18:30:10+00:00