Level. Speed of answer goals that are expressed as some percentage of calls to be answered within some number of seconds (e.g., 80 percent of call answered within 30 seconds or 70% of calls answered in 3 minutes).
Level. Speed of answer goals that are expressed as some percentage of calls to be answered within some number of seconds (e.g., 80 percent of call answered within 30 seconds or 70% of calls answered in 3 minutes).