Posted On: 09-18-2015
Position Title: Instructional Designer, Call Center
Job Location: Pasadena, CA
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I believe in the work we do

At Kaiser Permanente, we focus on improving both the quality of care we provide to our patients and the work environment we create for our employees. As a Kaiser Permanente professional, you become a part of a skilled, collaborative team supported by state-of-the-art facilities and equipment, excellent systems, supportive leaders, and accessible continuing education programs. Come impact your future, and the future of care. Join us in Southern California for the following full-time opportunities.

Instructional Designer, Call Center – Pasadena, Job #394586

Under the direction of the Director of Learning and Development, you will develop training curriculum, courseware and tools for instructor-led workshops. You will develop web-based training for end-users and on-line resources and develop train-the-trainer materials, reference guides, reference cards and job aids. You will also identify and implement improvements in training curriculum and courseware using standard testing methods, needs analysis, and methods of redesigning training programs. You will maintain training materials and provide training as needed to end-users, Learning and Development staff, HR partners and other stakeholders. In addition, you will demonstrate competence in designing and presenting training courses.

Qualified candidates will have a bachelor’s degree in instructional design, education, business, communication or related field liberal arts field required. At least five years of experience in managing the development of learning projects, including instructional design, course development, project management, and in using computer based tools in the development and delivery of learning and knowledge management projects.

For immediate consideration, please send your resume to and visit for complete qualifications and job submission details, referencing the above job numbers.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.


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