Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Analyst – Nashville, TN – PostMates

Posted On: 04-12-2019 Position Title: Workforce Analyst Job Location: Nashville, TN Apply Online: https://boards.greenhouse.io/postmates/jobs/1636204 Postmates is building the future of cities by enabling anyone to get any product in their city delivered on-demand. We’re on a mission to become the on-demand delivery infrastructure for every major city in the world. Our Operations Strategy team solves key business problems by using data to help the company make the right decisions, address key challenges, and identify new […]

Workforce Management Analyst – Jacksonville, FL – JEA

Posted On: 04-10-2019 Position Title: Workforce Management Analyst Job Location: Jacksonville, FL Apply Online: https://jea.taleo.net/careersection/jea+-+external/jobdetail.ftl?job=11209&tz=GMT-04%3A00 Under general supervision, position is responsible for scheduling staff across the JEA call centers. Responsible for creating call center forecasts, creating FTE requirements and hire date recommendations based on historical call volume and average handle time data analysis. Makes short term and long term call volume and staffing recommendations to operations in order to enhance customer satisfaction with JEA services. Job […]

Manager Call Center Business Operations – New Berlin, WI – Aurora Health Care

Posted On: 04-05-2019 Position Title: Manager Call Center Business Operations Job Location: New Berlin, Wisconsin Apply Online: https://www.aurorahealthcarecareers.org/jobs/171301 How You’ll Make a Difference Manages the infrastructure and performance of multi-site call center services. Coordinates the daily operations and workflow of the team to include planning, organization and oversight of work assignments and review of documentation for multi-channel communication services. Establishes proficiency standards. Provides analytical and problem resolution services and monitors quality indicators. Oversees staff, department […]

Call Center Scheduling Analyst Intermediate – Multiple Locations Kaiser Permanente

Posted On: 02-11-2019 Position Title: Call Center Scheduling Analyst Intermediate Job Location: Corona (CA), Denver (CO), Duluth (GA), or Fulton (MD) Apply Online: https://www.kaiserpermanentejobs.org/job/duluth/call-center-scheduling-analyst-intermediate-open-to-duluth-denver-fulton-and-corona/641/11304904 Job description: Call Center Scheduling Analyst Intermediate (Open to Corona (CA), Denver (CO), Duluth (GA), Fulton (MD)) Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, […]

Workforce Management Real Time Coordinator – Irving, TX – Nissan Motors Acceptance Corporation

Posted On: 03-20-2019 Position Title: Workforce Management Real Time Coordinator Job Location: Irving, TX Apply Online: https://alliance.wd3.myworkdayjobs.com/nissanjobs/job/Dallas-NMAC/Workforce-Management-Real-Time-Coordinator_R00030521 Contact: Ted Eastus With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business […]

Senior Workforce Planning Specialist – Enfield, CT – Lego

Posted On: 03-16-2019 Position Title: Senior Workforce Planning Specialist Job Location: Enfield, CT Apply Online: https://www.lego.com/en-us/careers Are you interested in delivering forecasting to support different service operation functions? Bring your workforce planning expertise and help LEGO make strategic decisions. Core Responsibilities Deliver accurate daily to yearly volume and staffing forecasts to meet consumer demand and deliver agreed service delivery targets on all channels where America#s market consumers engage with Consumer Services. Develop recruitment recommendations and […]

Workforce Management and Reporting Manager – Fort Worth, TX – McKesson

Posted On: 03-16-2019 Position Title: Workforce Management and Reporting Manager Job Location: Fort Worth, TX Apply Online: https://www.linkedin.com/jobs/search/?currentJobId=1156797806&keywords=workforce%20management&location=Fort%20Worth%2C%20Texas&locationId=PLACES.us.10-4-0-220-6 Job description Position Description Reports to the Director of Business Support for Customer Experience Operations and requires a proven record of managing operations within a national call center. This person will be expected to execute on business objectives and provide strategic vision while leading multiple functions for Business Support. The individual will be responsible for managing all […]

Strategic Workforce Management Director – Denver, CO – Great West

Posted On: 03-16-2019 Position Title: Strategic Workforce Management Director Job Location: Denver, CO Apply Online: https://greatwest.wd5.myworkdayjobs.com/Great_West/job/CO-Greenwood-Village/Strategic-Workforce-Management-Director_R0020745 Summary: Lead strategic workforce management, financial planning and reporting for Empower Retirement s Participant Contact Center. This position is responsible to create, support and maintain all staffing planning activities aligned with the corporate strategy, maximizing the use of technology and organizational resources to achieve financial goals, business goals and meet contractual service level agreements Provide strategic direction, tactical leadership […]

Workforce Management Planner – St. Louis, MO or San Antonio, TX – Enterprise

Posted On: 04-05-2019 Position Title: Workforce Management Planner Job Location: St. Louis, MO or San Antonio, TX Apply Online: https://careers.enterprise.com/job/st-louis/workforce-management-planner/430/11147804 ABOUT THE ROLE Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental and is a reputable company as well as an industry leader. We are excited to announce we currently have an opening for a Contact Center Workforce Management Planner! This Workforce Management Planner is responsible for monitoring the […]

Workforce Capacity Planner Analytic Consultant 2 – Multiple Locations – Wells Fargo

Posted On: 03-06-2019 Position Title: Workforce Capacity Planner Analytic Consultant 2 Job Location: Phoenix, AZ; Salem, OR; Hillsboro, OR; West Des Moines, IA; Des Moines, IA; Sioux Falls, SD; Westlake, TX; Roanoke, VA; Glen Allen, VA; Charlotte, NC; Columbia, SC Apply Online: www.wellsfargojobs.com At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we […]