Job Board2019-03-21T11:56:30-05:00

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Kronos Systems Analyst – Rochester, NY – Rochester Regional Health

Posted On: 08-19-2019 Position Title: Kronos Systems Analyst Job Location: Rochester, New York Apply Online: https://rrhs.wd5.myworkdayjobs.com/RRH/job/Riedman-Campus/Kronos-Systems-Analyst_REQ_101771   SUMMARY: The primary responsibility of the Kronos Systems Analyst is to ensure that the Kronos Labor Management System (timekeeper and advanced scheduling) is operating accurately, effectively and reflects Rochester Regional Health’s business rules and statutory compliance requirements.  This position is also responsible for proactively creating reports, analyzing data and identifying opportunities for continuous improvement. STATUS: Full time LOCATION: […]

Workforce Planning and Reporting Manager – Multiple Locations – CLEAResult

Posted On: 08-19-2019 Position Title: Workforce Planning and Reporting Manager Job Location(s): Remote – Michigan, Nashville, TN, Westborough, MA Apply Online: https://clearesult.wd1.myworkdayjobs.com/CLEAResult_External_Careers/job/Remote—Michigan/Workforce-Planning-and-Reporting-Manager_R0004356-1 Job Description Summary The Workforce Management and Reporting team provides operational support & delivery of results for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across several contact centers. This team provides best in class support to enable our customers to achieve core service level metrics and […]

Real-Time Performance Specialist, Workforce Management – Rosemont, IL – Advocate Aurora Health

Posted On: 8-13-2019 Position Title: Real-Time Performance Specialist, Workforce Management Job Location:  Chicago/Rosemont Illinois Contact Information:  Apply online at https://jobs.advocatehealth.com This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data, researching performance issues, ensuring proper staff skilling in InContact and NICE, identifying areas of improvement, and adjusting associate schedules to meet the call center service standards. Provides reporting […]

Forecasting and Scheduling Analyst – Multiple Locations – Prudential

Posted On: 7-30-2019 Position Title: Forecasting and Scheduling Analyst-BUS000GS Job Location: Dresher, PA | Plymouth, MN | Jacksonville, FL Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=BUS000GS Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. Creates “what if” scenarios for staffing, forecasting and budgeting purposes to ensure that Call Centers and/or Paper Based Utilities have sufficient resources to operate effectively. Incumbents will support the US domestic […]

Workforce Management Manager – Multiple Locations – Prudential

Posted On: 7-30-2019 Position Title: Workforce Management Manager – CUS000A0 Job Location: Dresher, PA | Jacksonville, FL | Plymouth, MN Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=CUS000A0 Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. The Manager of Workforce Management will be responsible for leading a team of analysts in support of customer service offices including both Call Center and Back-Office operations. Ensures service delivery […]

Director – Global Capacity & Contact Management (GCCM) – Sunrise, FL – American Express

Posted On: 06-28-2019 Position Title: Director – Global Capacity & Contact Management (GCCM) Job Location: Sunrise, FL Apply Online: https://jobs.americanexpress.com/jobs/19012022?lang=en-us&previousLocale=en-US   Description The Global Capacity & Contact Management (GCCM) team within the Global Strategy and Support (GSS) organization provides operational support & delivery of results to the Global Servicing Group (GSG) for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across 22 markets globally.  GCCM provides world class support […]

WORKFORCE MANAGEMENT ANALYST II – Atlanta, GA – Cox Communications

Posted:  7/23/19 Job Title:  Workforce Management Analyst II Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta,GA US Division: Cox Communications Inc Apply online: https://jobs.coxenterprises.com/ShowJob/JobId/306715/Workforce-Management-Analyst-II?prefilters=none&CloudSearchLocation=none Primary Responsibilities and Essential Functions  Scheduling Create schedules from the long and short range forecasts which effectively meet business and employee needs Allocate schedules by site based on hours of operation, time zone, and skills of the employees Conduct mini-bids to recycle schedules to tenured employees and offer schedules to incoming new […]

Workforce Management Business Analyst – Tempe, AZ– Wageworks

Posted on:  6/12/19 Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ Company: WageWorks Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626 Job Description OVERVIEW AND REPORTING RELATIONSHIP With general supervision and using independent judgment and discretion, this position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, […]

Workforce Specialist – Omaha, NE – Omni Hotels and Resorts

Posted On: 06-12-2019 Position Title: Workforce Specialist Job Location: Omaha, NE Apply Online: https://externalhourly-omnihotels.icims.com/jobs/36556/workforce-specialist/job?hub=10&mobile=false&width=536&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us […]

Senior Workforce Operations Analyst – Draper, UT – Ebay

Posted On: 06-05-2019 Position Title: Senior Workforce Operations Analyst Job Location: Draper, UT Apply Online: https://jobs.ebayinc.com/job/draper/workforce-operations-analyst/403/11822949 Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a […]