Job Board2019-03-21T11:56:30-04:00

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Workforce Management Manager – Multiple Locations – Prudential

Posted On: 7-30-2019 Position Title: Workforce Management Manager – CUS000A0 Job Location: Dresher, PA | Jacksonville, FL | Plymouth, MN Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=CUS000A0 Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. The Manager of Workforce Management will be responsible for leading a team of analysts in support of customer service offices including both Call Center and Back-Office operations. Ensures service delivery […]

Director – Global Capacity & Contact Management (GCCM) – Sunrise, FL – American Express

Posted On: 06-28-2019 Position Title: Director – Global Capacity & Contact Management (GCCM) Job Location: Sunrise, FL Apply Online: https://jobs.americanexpress.com/jobs/19012022?lang=en-us&previousLocale=en-US   Description The Global Capacity & Contact Management (GCCM) team within the Global Strategy and Support (GSS) organization provides operational support & delivery of results to the Global Servicing Group (GSG) for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across 22 markets globally.  GCCM provides world class support […]

WORKFORCE MANAGEMENT ANALYST II – Atlanta, GA – Cox Communications

Posted:  7/23/19 Job Title:  Workforce Management Analyst II Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta,GA US Division: Cox Communications Inc Apply online: https://jobs.coxenterprises.com/ShowJob/JobId/306715/Workforce-Management-Analyst-II?prefilters=none&CloudSearchLocation=none Primary Responsibilities and Essential Functions  Scheduling Create schedules from the long and short range forecasts which effectively meet business and employee needs Allocate schedules by site based on hours of operation, time zone, and skills of the employees Conduct mini-bids to recycle schedules to tenured employees and offer schedules to incoming new […]

Workforce Management Business Analyst – Tempe, AZ– Wageworks

Posted on:  6/12/19 Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ Company: WageWorks Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626 Job Description OVERVIEW AND REPORTING RELATIONSHIP With general supervision and using independent judgment and discretion, this position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, […]

Workforce Specialist – Omaha, NE – Omni Hotels and Resorts

Posted On: 06-12-2019 Position Title: Workforce Specialist Job Location: Omaha, NE Apply Online: https://externalhourly-omnihotels.icims.com/jobs/36556/workforce-specialist/job?hub=10&mobile=false&width=536&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us […]

Senior Workforce Operations Analyst – Draper, UT – Ebay

Posted On: 06-05-2019 Position Title: Senior Workforce Operations Analyst Job Location: Draper, UT Apply Online: https://jobs.ebayinc.com/job/draper/workforce-operations-analyst/403/11822949 Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a […]

Capacity Planning Specialist – United States – MissionSide

Posted On: 02-08-2019 Position Title: Capacity Planning Specialist Job Location: United States Apply Online: https://missionside.bamboohr.com/jobs/view.php?id=59 Company Name:  MissionSide   MISSIONSIDE NEEDS TALENT LIKE YOURS. You have the unique opportunity to join MissionSide’s team of energetic, passionate individuals as we support the 2020 U.S. Census Program. The Workforce Optimization Capacity Planning Specialist supports our mission by assisting in call center operational and financial analysis, ensuring that the program contact centers forecasting and financials are aligned, and determining the […]

Sr. Workforce Analyst – Eden Prairie, MN – UnitedHealth Group

Posted On: 05-24-2019 Position Title: Sr. Workforce Analyst Job Location: Eden Prairie, MN Apply Online: https://careers.unitedhealthgroup.com/data/jobs/business-operations/826274-sr-workforce-analyst-eden-prairie-mn?utm_source=website&utm_medium=email&utm_campaign=branding If you were a kid, would you look up to you? Don’t let opportunities pass you by We’re glad you found an interesting job on the UnitedHealth Group careers website. If you’re bold, driven and determined to make a difference in people’s lives, you should know that our global reach could take your career to truly new heights. UnitedHealth […]

Sr. Coordinator Quality Monitoring – Irving, TX – Nissan Motors Acceptance Corporation (NMAC)

Posted On: 05-11-2019 Position Title: Sr. Coordinator Quality Monitoring Job Location: Irving, TX Apply Online: https://alliance.wd3.myworkdayjobs.com/nissanjobs/job/Dallas-NMAC/Senior-Quality-Monitoring-Coordinator_R00036758 Nissan Motors Acceptance Corporation (NMAC) is currently looking for a Sr. Coordinator Quality Monitoring to join our team in Irving, Texas. This role will be responsible for management and performance of quality monitoring, ensuring all aspects of analysis, scoring, and feedback is consistent and accurately delivered for the NMAC contact centers.  This role will also provide support and administration […]

Quality Monitoring Supervisor – Irving, TX – Nissan Motors Acceptance Corporation (NMAC)

Posted On: 05-11-2019 Position Title: Quality Monitoring Supervisor Job Location: Irving, TX Apply Online: https://alliance.wd3.myworkdayjobs.com/nissanjobs/job/Dallas-NMAC/Supervisor–Quality-Monitoring_R00036757-1 With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We’re currently looking for […]