Job Board2022-12-01T13:38:31-05:00

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Workforce Analytics Analyst – Multiple Locations – Cox Communications

Posted On: 01-04-2023 Position Title: Workforce Analytics Analyst Job Location: Atlanta, GA, Phoenix, AZ, Wichita, KS, Hampton Roads, VA, Baton Rouge, LA, Omaha, NE, Oklahoma City, OK, Las Vegas, NV Contact Information: Lara Boldin Company Name: Cox Communications Role Summary Create accurate contact center forecasts (30-minute interval to monthly) Maintain Workforce Management system (Aspect eWFM) with accurate call history and arrival patterns Maintain external models with updated call volume, Average Handle Time, Shrinkage and […]

Quality Assurance Group Lead – St. Louis, MO – CashApp

Posted On: 12-15-2022 Position Title: Quality Assurance Group Lead Job Location: St. Louis, MO Apply Online:   Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to […]

Sr Resource Planning and Forecasting Coordinator (Data Analyst) – Hybrid – Wellmark Blue Cross and Blue Shield

Posted On: 12-05-2022 Position Title: Sr Resource Planning and Forecasting Coordinator (Data Analyst) Job Location: Hybrid (some remote) Contact: Kaleigh Avis – Company Description Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If […]

Intraday Specialist – Nottingham, MD – IKEA

Posted On: 11-10-2022 Position Title: Intraday Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – You will be monitoring daily operations in relation to forecasts and respond to deviations in call volume within the country Call Center, maximizing the efficiency and effectiveness of business outcomes. Ensure objectives are prioritized correctly to maximize customer experience and meet call center goals Evaluate volume forecast against actual demand and trends in order to determine if a re-forecast […]

Scheduling Specialist – Nottingham, MD – IKEA

Posted On: 11-10-2022 Position Title: Scheduling Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – Translate the group capacity plans into country scheduling plans to maximize business outcomes, while adapting to co-worker preferences when possible. Validate medium and long term resource capacity plans from the global team and adapt to the local call center Translate the weekly forecasts from the global Demand & Capacity (D&C) team into interval patterns to reflect customer demand and […]

Workforce Intraday/Scheduling Supervisor – Baltimore, MD – IKEA

Posted On: 11-01-2022 Position Title: Workforce Intraday/Scheduling Supervisor Job Location: Baltimore, MD Apply Online: Who you are We believe your backpack consists of: Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Detailed and deep knowledge and understanding of how RCMP business goals and Sales and resolutions processes relate to Scheduling and Intraday processes knowledge and understanding of Contact Centre concepts and KPI’s […]

Workforce Management Analyst – Multiple Locations – Costco Wholesale

Posted On: 10-23-2022 Position Title: Workforce Management Analyst Job Location: Issaquah, WA, Yakima, WA, Oklahoma City, OK, Orlando, FL Contact: Aleksandr Sever – Position Summary The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing workforce management platforms. The WFM Analyst will report findings to senior leadership within […]

Lead Back Office Verint Administrator – Virtual (US Based) Cigna

Posted On: 10-05-2022 Position Title: Lead Back Office Verint Administrator Job Location: Virtual (US based only) Contact Information: Cory Koehler The Lead Back Office Verint Administrator is responsible for supporting, maintaining, and consulting on the configuration of application rules, profiles, and overall structure to support targeted use cases and other work requested by the Verint Product Owner, Workforce Management leadership, and operational business partners. The Lead Administrator will also partner with the vendor, information […]

Workforce Analyst – Remote – Allied Benefit Systems

Posted On: 10-04-2022 Position Title: Workforce Analyst Job Location: Remote Contact Information: Company Name: Allied Benefit Systems LLC. Who are we? Allied is a national healthcare solutions company that supports healthy workplace cultures. What do we do? We are problem-solvers, innovators, and collaborators. Our purpose is to work with employers to take care of their employees and their families each and every day – and it all starts with the Allied family. So.. […]

Workforce Analyst – Reading, PA – Penske Corporate Rental Dept.

Posted On: 9-19-2022 Position Title: Workforce Analyst Job Location: Reading, PA or Remote Apply Online: Company: Penske Corporate Rental Department Job Description: Penske is seeking a results-focused individual with Workforce Management experience in developing and providing staffing models and schedules based on evaluation of historical and future call volume projections. The Workforce Analyst creates appropriate schedules to maintain department service level goals while exceeding customer’s expectations. The Workforce Team will create and implement schedules […]

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