Job Board2019-03-21T11:56:30-04:00

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Call Center Professionals – Multiple Positions – Philadelphia, PA – Penn Medicine

Posted On: 05-06-2019 Position Title: Call Center Professionals – Multiple Positions Job Location: Philadelphia, PA To apply: send your resume to: David Schaaf, Associate Director Talent Acquisition at  David.Schaaf@pennmedicine.upenn.edu. Call Center Professionals Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and […]

Senior WFO Capacity Planning Analyst – Peoria, IL – Ameren

Posted On: 04-18-2019 Position Title: Senior WFO Capacity Planning Analyst Job Location: Peoria, IL Apply Online: https://www.linkedin.com/jobs/view/1215871095/   About The Position The Sr WFO Capacity Planning Analyst is responsible for managing long term forecasting and capacity planning for Customer Service operations.  They work closely with senior leadership and other members of the Workforce Optimization team to develop strategies to achieve service level goals, manage staffing levels, and improve organizational performance.   Key responsibilities include:   […]

Workforce Analyst II – Multiple Locations – Centene Corp

Posted On: 04-18-2019 Position Title: Workforce Analyst II – 1118829 Job Location: Little Rock, Arkansas, Tucson, Arizona, Atlanta, Georgia, Orlando, Florida, St. Louis, Missouri Apply Online: https://jobs.centene.com Description Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Oversee and monitor real-time call activity at […]

Workforce Analyst I – Multiple Locations – Centene Corp

Posted On: 04-18-2019 Position Title: Workforce Analyst I – 1134227 Job Location: Little Rock, Arkansas, Tucson, Arizona, Atlanta, Georgia, Orlando, Florida, St. Louis, Missouri Apply Online: https://jobs.centene.com Description   Position Purpose: Use ACD phone system to assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Monitor […]

Workforce Traffic Controller I – Multiple Locations – Centene Corp.

Posted On: 04-18-2019 Position Title: Workforce Traffic Controller I – 1137702 Job Location: Little Rock, Arkansas, Tucson, Arizona, Atlanta, Georgia, Orlando, Florida, St. Louis, Missouri Apply Online: https://jobs.centene.com Description Position Purpose: Handle basic clerical tasks for the department including adjustments to schedules. Process adjustments to current schedules. Monitor real-time reports in Avaya & IEX to ensure the entire call center achieves Service Level by interval. Make decisions to re-skill agents to clear out queues, monitoring call volume […]

Quality Assurance Supervisor – Madison, WI – WPS Health Solutions

Posted On: 04-15-2019 Position Title: Quality Assurance Supervisor Job Location: Madison, WI Apply Online:  https://recruiting2.ultipro.com/WIS1003/JobBoard/e6da0c90-f987-63dc-99a9-fb8c9014f57e/Account/Register?redirectUrl=%2FWIS1003%2FJobBoard%2Fe6da0c90-f987-63dc-99a9-fb8c9014f57e%2FOpportunityApply%3FopportunityId%3D9b99e35d-e65e-42ab-b1e8-cabdd008d870&cancelUrl=%2FWIS1003%2FJobBoard%2Fe6da0c90-f987-63dc-99a9-fb8c9014f57e%2FOpportunityDetail%3FopportunityId%3D9b99e35d-e65e-42ab-b1e8-cabdd008d870 Who We Are We are a leading not-for-profit health insurer in Wisconsin, and our services have grown to reach active-duty and retired military personnel, seniors, and families in Wisconsin, across the U.S., and around the world. Learn more! WPS receives World’s Most Ethical Company Award for 10th Year in a Row – 2019 Most Ethical Companies Announcement At Our Core WPS Health Solutions […]

Quality Assurance Supervisor – Madison, WI – WPS Health Solutions

Posted On: 04-13-2019 Position Title: Quality Assurance Supervisor Job Location: Madison, WI Apply Online: Who We Are We are a leading not-for-profit health insurer in Wisconsin, and our services have grown to reach active-duty and retired military personnel, seniors, and families in Wisconsin, across the U.S., and around the world. Learn more! WPS receives World’s Most Ethical Company Award for 10th Year in a Row – 2019 Most Ethical Companies Announcement At Our Core WPS Health Solutions has […]

Workforce Manager – Nashville, TN – PostMates

Posted On: 04-12-2019 Position Title: Workforce Manager Job Location: Nashville, TN Apply Online: https://boards.greenhouse.io/postmates/jobs/1578336 Postmates is building the future of cities by enabling anyone to get any product in their city delivered on-demand. We’re on a mission to become the on-demand delivery infrastructure for every major city in the world. Our business strategy team solves key business problems by using data to help the company make the right decisions, address key challenges, and identify new […]

Workforce Analyst – Nashville, TN – PostMates

Posted On: 04-12-2019 Position Title: Workforce Analyst Job Location: Nashville, TN Apply Online: https://boards.greenhouse.io/postmates/jobs/1636204 Postmates is building the future of cities by enabling anyone to get any product in their city delivered on-demand. We’re on a mission to become the on-demand delivery infrastructure for every major city in the world. Our Operations Strategy team solves key business problems by using data to help the company make the right decisions, address key challenges, and identify new […]

Workforce Management Analyst – Jacksonville, FL – JEA

Posted On: 04-10-2019 Position Title: Workforce Management Analyst Job Location: Jacksonville, FL Apply Online: https://jea.taleo.net/careersection/jea+-+external/jobdetail.ftl?job=11209&tz=GMT-04%3A00 Under general supervision, position is responsible for scheduling staff across the JEA call centers. Responsible for creating call center forecasts, creating FTE requirements and hire date recommendations based on historical call volume and average handle time data analysis. Makes short term and long term call volume and staffing recommendations to operations in order to enhance customer satisfaction with JEA services. Job […]