Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Management Analyst – Remote – Hopper

Posted On: 02-26-2020 Position Title: Workforce Management Analyst: Job Location: Remote (NY/IL/MA) Apply Online: ABOUT HOPPER At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app — one that enables our customers to save money and travel more. With over $235M CAD in funding from leading […]

Real Time Analyst – Farmington Hills, MI – Delta Dental

Posted On: 02-26-2020 Position Title: Real Time Analyst Job Location: Farmington Hills, MI Apply Online: Description Job Summary: To lead the analysis and administration of the daily operational needs of the Customer Service contact center in order to ensure that departmental goals and objectives are met.   Primary Job Responsibilities: Analyzes intraday departmental workloads, including incoming calls and document queues, in order to ensure appropriate coverage levels. Monitors real time adherence to schedule and […]

Supervisor Workforce Optimization Planning – Portland, OR or Burlington, WA – Cambria Health Solution

Posted On: 02-24-2020 Position Title: Supervisor Workforce Optimization Planning Job Location: Portland, OR or Burlington, WA Apply Online: Contact: Anna Neir, Recruiter –  – (360) 755-2628 Overview Supervisor Workforce Optimization Planning Portland, OR or Burlington, WA The Supervisor Workforce Optimization Planning plays a key role in assisting Operations in their efforts to improve the member experience and reduce the cost of service. The Supervisor will oversee a team of professionals performing workforce management scheduling […]

Workforce Management Real Time Analyst – Baltimore, MD – IKEA

Posted On: 02-24-2020 Position Title: Workforce Management Real Time Analyst Job Location: Baltimore, MD Apply Online: WHY WE WILL LOVE YOU Qualifications * Minimum of 2 years workforce management experience or staff planning experience * Contact center or customer support center business experience (preferred) * Advance use of Microsoft Office Excel * Experience working with Workforce Management software (i.e., Interactive intelligence, IEX) communication platforms is beneficial * Strong Analytical skills and the ability to […]

Specialist – Resource Planning & Analysis – Atlanta, GA – Delta Air Lines

Posted On: 2-20-2020 Position Title: Specialist – Resource Planning & Analysis Job  Location: Atlanta, GA Contact information: Crystal Chapman, Overview & key responsibilities Apply the principles of Reservations staffing across engagement centers and lines of business. The Specialist provides analysis for determining staffing requirements based on changes in process, technology, and flight schedule, in addition to strategically planning for long term vision. Summary of responsibilities (not comprehensive of all tasks): Develops recommendations based on […]

Customer Service Workforce Manager – Multiple Locations – Kaiser Permanente

Posted On: 2/12/2020  Position Title: Customer Service Workforce Manager Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: – Customer Service Workforce Manager #849566 Responsible for oversight, coaching and development of Workforce Specialists and Coordinators in a multi site contact center. Ensure that communication between control desk and regional sites is consistent. Follow-up with regional site management on recurring performance or adherence concerns affecting goals. The Workforce/Intraday Manager may […]

Manager, Workforce Management – Syracuse, NY – EmblemHealth

Posted On: 02-10-220 Position Title: Manager, Workforce Management Job Location: Syracuse, New York Contact Information:  For the posting – Suzanne Gallagher-Reid – Company Name: EmblemHealth Summary of Position: Oversee the day to day activities of the workforce management staff. Ensure that resources are utilized at maximum levels of efficiency and effectiveness. Develop reporting processes and create detailed presentations to fulfill senior leadership requests. Coach and mentor direct reports to create a high performing team. […]

Senior Workforce Analyst – Chicago, IL or Chandler, AZ – Grubhub

Posted On: 02-05-2020 Position Title: Senior Workforce Analyst Job Location: Chicago, IL or Chandler, AZ Apply Online: About The Opportunity Grubhub is looking for a Scheduling & Forecasting Analyst who will support a variety of projects and assist team members in reporting, analysis, and workforce management. We’re super protective of our culture so leading by example is a must!  It’s also important that you’re self-motivated and have a “whatever it takes” attitude. Oh and […]

Manager, Workforce Management – Atlanta, GA – Cox Communication

Posted On: 01-13-2020 Position Title: Manager, Workforce Management Job Location: Atlanta, GA Apply Online:   Division: Cox Communications Inc Job Level: Manager/Senior Manager Travel: Yes, 5 % of the Time Schedule: Full-time Shift: Day Job Requisition Number: 1913055 Role Summary The Manager of Capacity Planning leads a team of analysts responsible for enterprise planning.  The scope of this position includes long range workload forecasting, hire plans, and budget preparation and digital support (chat & […]

Forecasting Analyst – Orange, CT – PFP Services

Posted On: 12-27-2019 Position Title: Forecasting Analyst Job Location: Orange, CT Contact: Ashley Alaimo  203.795.6039 extension 1385. Build Your Career at PFP: A great culture, we were voted “A Great Place to Work” Top 125 training Room for growth and development Competitive pay Comprehensive benefits Paid time off Profit sharing   Candidates who fit the PFP mold display… A strong desire to help others Resiliency and grit Self-motivation Natural problem solving abilities Ambition   […]