Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Sr. Data Analyst – Remote – ALSAC

Posted On: 8-09-2021 Position Title: Sr Data Analyst Job Location: Memphis, TN Apply Online:—Memphis/Data-Analyst—Workforce-Planning—Analytics_R0004915?sc_icid=alsac-jobs-hero-btn-jobs Job Profile Description: Responsible for the forecasting, resource planning, scheduling, and reporting of the agent resources and customer interactions. Leverages cross-divisional relationships and coordinates with Enterprise Operations – Mass Marketed Programs team and Direct Marketing Team. Conducts and provides analytical guidance to meet business needs. Responsible for compiling, summarizing, analyzing and reporting information for developing and modifying Enterprise Contact Center […]

WFO Consultant – Remote – CallDesign

Posted On: 8-06-2021 Position Title: WFO Consultant Job Location: Remote Apply: Send resume to WFO Consultant In this role you will be responsible for delivering WFO training and consulting for both new and existing customers of Call Design at one end of the spectrum to consulting with customers around industry best WFO practices at the other. Key duties and deliverables: Prepare, research and deliver WFO training (product and generic) in a classroom format. Deliver […]

Manager, Workforce Manager – Multiple Locations – Ally

Posted On: 08-02-2021 Position Title: Manager, Workforce Manager Job Location: Jacksonville, FL & Charlotte, NC Contact Information: Kristina Kongmany ( Company Name: Ally Job Description: Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are all important to them. Our […]

Product Manager/WFM – San Francisco, CA – Bright Pattern

Posted On: 7-27-2021 Position Title: Product Manager/WFM (Omnichannel Cloud Communications Platform) Job Location: San Francisco, CA Apply: Bright Pattern a leading provider of AI-powered cloud contact center software has a pivotal opening in our product management team.  Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the […]

Quality Assurance & Training Coordinator – Independence, OH – Bright Beginnings

Posted On: 07-26-2021 Position Title: Quality Assurance & Training Coordinator Job Location: Independence, OH Apply Online: Summary Monitors program compliance, conducts program audits, generates reports, monitors and addresses the provider troubleshooting and transfer email accounts, and provides support, training and technical assistance for Central Intake and Referral staff and subcontractors.   Level of Work Work is diverse with multiple duties that require the application of a variety of procedures, and policies. Directly interprets, adapts […]

Sr. Account Executive – Remote – CommunityWFM

Posted On: 7-26-2021 Position Title: Sr. Account Executive (Direct Sales) Job Location: Remote, Dallas-Fort Worth area preferred Apply: Please email your resume to Join the premier team at CommunityWFM as a Sr. Account Executive (Direct Sales). CommunityWFM is seeking a highly motivated, talented, and experienced Sr. Account Executive to drive new revenue opportunities. This person will be responsible for building a direct sales pipeline and will have the acumen to guide prospects throughout all […]

Life Customer Contact Specialist – Remote – Sammons Financial Group Corporation

Posted On: 7-26-2021 Position Title: Life Customer Contact Specialist Job Location: Remote Apply: Contact Chad Andree at This person will communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs. Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions. Essential Functions: Responsible for front line/customer facing in responding to inbound calls by providing support to agents, […]

Strategic Planning Analyst – Remote – Guardian Life

Posted On: 07-23-2021 Position Title: Strategic Planning Analyst Job Location: Remote Apply Online: The Strategic Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast targets are met.  This position is responsible for contact volume, productivity and capacity forecasts for up to 1,000 FTE across multiple locations and vendors. This position is vital to the organizations ability to effectively plan for the […]

Workforce Planning Analyst – Remote – Guardian Life

Posted On: 07-23-2021 Position Title: Workforce Planning Analyst Job Location: Remote Apply Online: Our Workforce Planning Analyst is responsible for ensuring Guardian has enough resources available to service our customers while balancing the needs of our employees.  Our Workforce Planning Analyst partners with leadership to effectively manage a $5M to $10M service team per analyst. Workforce Planning System Administration Anticipates and addresses business needs for data, forecasting, and planning to protect our customer experience. […]

Learning and Development Lead – Atlanta, GA – CashApp

Posted On: 7-21-2021 Position Title: Learning and Development Lead Job Location: Atlanta, GA or Philadelphia, PA Apply Online: Company Description Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the […]

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