Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Analyst RTA – Austin, TX – Faneuil

Posted On: 09-09-2020 Position Title: Workforce Analyst RTA Job Location: Austin, TX Contact: Charlie Harris – Job Description: The Real-Time Analyst is responsible for managing the workforce management processes including real-time, scheduling and change management to ensure that KPIs are met.  In addition, this position also serves as the central point of contact for supervisors and senior management as related to service level information and KPI reporting. This position reports directly to the Workforce Supervisor/Manager or Corporate Workforce […]

Application Consultant – Remote, US – Calabrio

Posted On: 08-24-2020 Position Title: Application Consultant Job Location: Remote – US Apply Online:—Virginia—Remote/Application-Consultant_R1208 Job Posting Header:  Calabrio Application Consultant (Remote) Calabrio – Minneapolis, MN The Calabrio Application Consultant is responsible for supporting the sales team in meeting license revenue targets through executing a business-driven sales methodology that links our solutions with the prospect’s business drivers. The Application Consultant is a subject matter expert in the solutions associated within Calabrio. They assist the sales team in […]

Workforce Manager Multi-Site Scheduling – Corona, CA – Kaiser Permanente

Posted On: 08-21-2020 Position Title: Workforce Manager Multi-Site Scheduling Job Location: Corona, CA Apply Online: Contact: Denise Bryant, Talent Acquisition Consultant – Workforce Manager Multi-Site Scheduling Responsible for oversight, coaching and development of Workforce Schedulers in a multi-site contact center. Ensure that communication between the schedulers, Operations, Training and other WFM teams is consistent. Follow-up with regional site management on recurring performance or scheduling concerns affecting goals. The Workforce Scheduling Manager may back-up […]

Quality Assurance Coordinator – Remote – Orkin

Posted On: 08-13-2020 Position Title: Quality Assurance Coordinator Location: Remote Contact:            Reports To: Quality Assurance Manager Department:   OCCC-QA Status: Non-Exempt Education: High school diploma Experience:                 Two years experience in a call center environment as a QA Coordinator, Team Lead, Supervisor or Workforce Management position is required. Remote work experience preferred. Other Qualifications:            Excellent verbal and written communication skills, proficient in Microsoft Office, familiar with Avaya, Contact 360, Boss, Super Scheduler and […]

Business Information Data Analyst – Multiple Locations – Capital Group

Posted On: 08-10-2020 Position Title: Business Information Data Analyst Location: Carmel IN – San Antonio TX – Irvine CA Company: Capital Group Contact Information: Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another. Bring your energy and unique perspective to […]

Sr Forecasting & Planning Analyst, Contact Center – Redmond, WA – Nintendo

Posted On: 07-31-2020 Position Title: Sr Forecasting & Planning Analyst, Contact Center Job Location: Redmond, WA Apply Online: Nintendo of America Inc.|The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and […]

Customer Service Call Center Planner and Schedule- Oklahoma City, Oklahoma – City of Oklahoma City

Posted On: 07-30-2020 Position Title: CUSTOMER SERVICE CALL CENTER PLANNER AND SCHEDULER Job Location: Oklahoma City, Oklahoma Apply Online: Department Information, Job Summary and Essential Job Functions NOTE:  The normal starting salary for this position is $54,956.16/annually.  A higher salary may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy. This position is located in the Customer Service Division Call Center in the Utilities Department […]

Workforce Management Analyst – Lawrenceville, NJ – J. Knipper & Company

Posted On: 07-30-2020 Position Title: Workforce Management Analyst Job Location: Lawrenceville, NJ 08648 Contact Information: Company: J. Knipper & Company POSITION SUMMARY: The Workforce Management Analyst provides real-time monitoring, analytical and operational improvement support to the Contact Center.  This position facilitates call center data analysis, trends, and supporting materials to lead workforce optimization and improvement efforts.  This role is responsible for maintaining and updating forecasts, analyzing and reporting on operational performance, and developing capacity […]

Workforce Analyst II – Rego Park, NY – Fidelis Care

Posted On: 6-26-2020 Job Title: Workforce Analyst II Job Location: Rego Park, NY Contact Information: and Company Name: Fidelis Care Job Description: Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Oversee and monitor real-time call activity at various call […]

Forecasting Specialist Customer Service – Various Locations – Kaiser Permanente

Posted On: 06-11-2020 Position Title: Forecasting Specialist Customer Service Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: – Forecasting Specialist Customer Service # 877636 The Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing forecasts for all lines of business. […]